Yves Fenelon
Valley Stream
Summary
Customer-focused professional with over 5 years of experience in Retail, Service, Delivery, and Security roles. Demonstrated ability to excel in fast-paced environments while providing exceptional service and maintaining safety standards. Strong problem-solving skills, effective communication, and an organized approach to managing multiple priorities contribute to team success. Committed to taking on additional responsibilities to achieve organizational objectives.
Overview
14
14
years of professional experience
Work History
Independent Delivery Driver (DoorDash / Uber Eats)
Self-Employed
01.2023 - Current
- Completed high-volume food deliveries with a 98% on-time delivery rate, ensuring high customer satisfaction
- Demonstrated adaptability and strong problem-solving skills when managing route changes, delays, and customer concerns
- Communicated effectively with customers and restaurant staff members to resolve issues in real time
- Maintained accuracy, efficiency, and professionalism across multiple delivery platforms
Barber
Andy’s Barber Shop
01.2019 - 01.2023
- Built and maintained a loyal client base through personalized consultations and quality service
- Recommended services and products, contributing to a 15% Increase in upsell revenue
- Managed scheduling, payments, and customer flow in a high-volume environment.
Seasonal Sales Associate
Lids
01.2018 - 01.2018
- Achieved sales goals during peak holiday seasons through proactive customer engagement strategies.
- Delivered exceptional customer service that enhanced the shopping experience and increased customer satisfaction.
- Utilized expertise in product knowledge to assist customers in making informed purchasing decisions.
- Operated POS system efficiently, ensuring accurate transactions and timely processing of sales.
- Maintained accuracy in inventory management, supporting stock organization and availability of products.
- Collaborated with team members to create an inviting shopping environment during busy periods.
- Provided assistance to customers with inquiries and concerns, fostering a welcoming atmosphere.
- Participated in merchandising efforts to enhance product visibility and appeal on sales floor.
Seasonal Stockroom Associate
Toys R Us
01.2018 - 01.2018
- Improved stocking efficiency by suggesting workflow enhancements
- Supported merchandising, labeling, and stock replenishment to maintain store organization
Security Guard
Gold Leaf Security
01.2012 - 01.2013
- Monitored premises to ensure safety of staff, customers, and property
- Enforced security procedures and responded to incidents professionally
- Reported suspicious activity and maintained accurate incident documentation
Education
High School Diploma -
Cornerstone Christian School
06-2014
Skills
- Customer Service & Client Relations
- Retail Sales & Inventory Control
- Cash Handling & POS Systems
- Time Management & Organization
- Teamwork and collaboration
- Conflict Resolution & De-escalation
- Bilingual Communication (English/Spanish)
- Proficient in Microsoft Word & Excel
- Proficient in Prezi Video and Visual Communications Software
- Valid Driver's license
Timeline
Independent Delivery Driver (DoorDash / Uber Eats)
Self-Employed
01.2023 - Current
Barber
Andy’s Barber Shop
01.2019 - 01.2023
Seasonal Sales Associate
Lids
01.2018 - 01.2018
Seasonal Stockroom Associate
Toys R Us
01.2018 - 01.2018
Security Guard
Gold Leaf Security
01.2012 - 01.2013
High School Diploma -
Cornerstone Christian School