Kiara Franklin
Ft. Pierce
Summary
Dedicated and customer-focused professional with a proven track record in order fulfillment, research, and service excellence. Adept at anticipating customer needs and delivering personalized shopping experiences that exceed expectations. Eager to leverage these skills in a Personal Shopper role at Sam’s Club to enhance customer satisfaction and drive sales. Committed to fostering a positive shopping environment through attention to detail and exceptional service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Driver – Uber Eats / DoorDash
Independent Contractor
- Delivered orders quickly and professionally
- Used GPS routing for efficiency
- Ensured order accuracy and customer satisfaction
Sortation Associate
Amazon
- Sorted, scanned, and staged packages under deadlines
- Ensured order accuracy in a fast-paced setting
- Seasonal/Part-Time
Radiology Office Coordinator
Cleveland Clinic
01.2025 - Current
- Triage calls; schedule appointments & diagnostic testing
- Verify patient insurance, referrals, copays, authorizations
- Retrieve radiology reports using Net Access & Total eMed
- Enter visit reasons, CPT/DX codes, and referral details
- Support physicians and nurses
Radiology Tech Assistant
Cleveland Clinic
06.2024 - 07.2025
- Prepared patients for X-ray, CT, MRI, and ultrasound exams
- Documented patient info for billing and quality control
- Transported patients safely
- Assisted with phlebotomy duties
Claims Insurance Service Representative II
Nationwide Insurance
05.2023 - 07.2024
- First contact for policyholders reporting claims
- Verified coverage; entered claim details accurately
- Provided follow-up and customer support
Legal Research Associate
DRB Capital
12.2015 - 01.2023
- Conducted legal research to support structured settlements
- Ensured compliance with state & federal regulations
- Drafted and reviewed court filings & settlement documents
- Maintained legal precedent database
- Performed skip tracing and asset research
- Reviewed settlement amounts and payment schedules
Education
Bachelor of Science - Accounting
Keiser University
Fort Lauderdale, FLSkills
- Customer service expertise
- Efficient service delivery in fast-paced situations
- Strong interpersonal skills
- Support for diverse clientele
- Order Fulfillment & Time Management
- Skilled in picking, staging, sorting, and delivering orders (Amazon, Uber Eats, DoorDash)
- Adapts quickly and multitasks efficiently
- Works quickly while maintaining accuracy
- Technology & Systems
- Skilled in inventory management using scanning technology
- Skilled in food delivery logistics
- Operational Support & Accuracy
- Ensuring accuracy of customer records
- Development of safety protocols
- Strong attention to detail in clinical and warehouse environments
Certification
American Heart Association BLS Expiration: 07/2026
Timeline
Radiology Office Coordinator
Cleveland Clinic
01.2025 - Current
Radiology Tech Assistant
Cleveland Clinic
06.2024 - 07.2025
Claims Insurance Service Representative II
Nationwide Insurance
05.2023 - 07.2024
Legal Research Associate
DRB Capital
12.2015 - 01.2023
Delivery Driver – Uber Eats / DoorDash
Independent Contractor
Sortation Associate
Amazon
Bachelor of Science - Accounting
Keiser University