Angelica Richards
San Jose,CA
Summary
Dedicated to providing memorable experiences to build returning customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
6
6
years of professional experience
Work History
Bobarista
Omg Tea
05.2024 - Current
- Drink Preparation.
- Worked flexible hours across night, weekend, and holiday shifts.
- Opening and Closing tasks.
Barista Trainer
Starbucks
01.2022 - 01.2024
- Trained 3 new team members with positive reinforcement and respectful, encouraging coaching.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Peer Counselor
Encinal Restorative Justice Center
09.2022 - 06.2023
- Assessed students' knowledge, comprehension, and study habits to track progress and set realistic goals.
- Met mentee formally, informally, in-person and virtually to offer support.
- Counseled 3 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to high school life.
- Created individualized mentoring plans for mentees, promoting personal growth and development.
Youth Anti Displacement Mentor
Eastside Arts Alliance
06.2021 - 02.2023
- Created and fostered events focused on community outreaching and providing resources to the community
- Created portfolios for government grants
- Developed mixed media and film focused on shedding light on the issue of displacement
Key Shift Leader
Ben & Jerry's
03.2021 - 11.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Volunteer Fundraiser
Yamhill County Gospel Rescue Mission
03.2019 - 11.2020
- Developed and executed creative strategies to promote fundraising events.
- Planned and implemented fundraising events.
- Managed budgets for events and campaigns, keeping financial goals on track.
Education
Bachelor of Science - Sociology
San José State University
San Jose, CA05-2027
High School -
Encinal High School
Alameda, CA12.2024
Skills
- Leadership experience
- Food handling
- Money Handling and POS
Restorative Justice Training
- Youth mentoring
- Community Outreach
- Event Coordination
- Cake decorating
Community Resource Management
- Employee performance management
- Fundraising
- Customer Connection
- Problem Solving
- Friendly attitude
Conflict De-Escalation
- Training background
Timeline
Bobarista
Omg Tea
05.2024 - Current
Peer Counselor
Encinal Restorative Justice Center
09.2022 - 06.2023
Barista Trainer
Starbucks
01.2022 - 01.2024
Youth Anti Displacement Mentor
Eastside Arts Alliance
06.2021 - 02.2023
Key Shift Leader
Ben & Jerry's
03.2021 - 11.2021
Volunteer Fundraiser
Yamhill County Gospel Rescue Mission
03.2019 - 11.2020
Bachelor of Science - Sociology
San José State University
High School -
Encinal High School
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