Abigail Negrete
Austin,TX
Summary
Reliable leader with 10 years the customer service industry. Dedicated to providing highest standard of service and creating a welcoming environment for customers. Knowledgeable about scheduling, money handling and team management, adept at handling all areas of operations. Handles team needs with forward-thinking strategies and strong focus on daily requirements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bobarista
Teapicoa Lounge
05.2024 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Shift Leader/Baker
Einstein Bros. Bagels
07.2023 - 02.2024
- Helped with managing shifts, worked in every position in the store, created deposits, held safe maintenance standards, and handled customer complaints
- I was the lead baker as well, opened the store every morning, and baked all bagels, pastries, hash browns, bacon, etc that were needed for the day and prepped for the following days
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Also baked specific catering orders and had them done on time
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
Merchandising Associate
Lowe's Home Improvement
04.2023 - 07.2023
- Helped unload shipments of new plants and merchandise, placed and staged items according to planograms.
- Kept overall maintenance of plants by watering and culling.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Inspected merchandise for quality and arranged proper display location on floor.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Fulfillment Expert
Super Target Store
04.2022 - 03.2023
- Picked online orders for pickup and ship from store
- Prepped and packaged orders to be shipped or picked up
- General maintenance duties in department, cleaning and restocking.
- Interacted with guests in friendly and knowledgeable way.
- Followed orders precisely for correct items, sizes and quantities.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
Sales Associate
The Home Depot
12.2017 - 04.2022
- I assisted customers with their purchase of products and provided detailed information and answer their questions to the best of my ability to make sure they had the best experience.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Team Member/Team Leader
Whataburger
10.2015 - 10.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Maintained productive, efficient approach to all tasks.
Team Member
Popeyes
02.2015 - 08.2015
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Operated register to process payments and collect cash payment for order totals.
Education
Associate's degree - Pre-Nursing
Temple College
Hutto, TX05.2021
High school or equivalent -
Hutto High School
Hutto, TX05.2016
Skills
- Customer Service
- Problem Resolution
- Shift Management
- Money Handling
- Team Building
- Organizational Skills
- Serving Experience
- Flexible and Adaptable
- Attention to Detail
- Multitasking Abilities
Certification
ServSafe Food Protection Manager Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bobarista
Teapicoa Lounge
05.2024 - Current
Shift Leader/Baker
Einstein Bros. Bagels
07.2023 - 02.2024
Merchandising Associate
Lowe's Home Improvement
04.2023 - 07.2023
Fulfillment Expert
Super Target Store
04.2022 - 03.2023
Sales Associate
The Home Depot
12.2017 - 04.2022
Team Member/Team Leader
Whataburger
10.2015 - 10.2017
Team Member
Popeyes
02.2015 - 08.2015
High school or equivalent -
Hutto High School
Associate's degree - Pre-Nursing
Temple College