LANA DELEON
Los Angeles,CA
Summary
Experienced with managing customer service interactions and benefits inquiries, ensuring client satisfaction. Utilizes problem-solving abilities and thorough knowledge of benefits policies to address concerns effectively. Strong understanding of customer service principles, with focus on clear communication and client support.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Bobarista
Gong Cha
2025.10 - 2026.08
- Prepared high-quality bubble tea beverages following standard recipes and customer preferences.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with inquiries and product selection, enhancing overall shopping experience.
PRESIDENT
MODEL UN
2025.06 - 2026.06
- Led club activities as president, drawing on extensive experience in Model UN accumulated over four years of high school participation.
- Spearheaded outreach campaigns that increased awareness and interest in model UN activities.
- Directed Model UN sessions and coordinated logistics for participation in prestigious conferences such as Yale Model UN.
PEER LEADER
WORLD OF DIFFERENCE
2024.09 - 2026.06
- Facilitated group discussions to promote inclusivity and understanding among peers.
- Developed training materials to enhance peer support initiatives and engagement strategies.
- Coordinated events and workshops that addressed diverse community needs and interests.
PEER TUTOR
CLARKSTOWN HS NORTH
2024.02 - 2026.06
- Provided constructive feedback on assignments, fostering critical thinking and self-assessment among peers.
- Consistently coordinated with students and parents to manage tutoring schedules and offer personalized academic support
- Developed tailored study plans, addressing individual student needs for improved academic performance.
MUSIC SCHOOL AMBASSADOR
SCHOOL OF ROCK
2023.09 - 2026.06
- Fostered musical development by mentoring younger students and exemplifying high standards of musicianship.
- Executed performances at diverse public and community events throughout the year, fostering local fundraising initiatives.
- Organized events promoting music education and student participation in performances.
EX OFFICIO STUDENT BOARD MEMBER
SUPERINTENDENT'S ADVISORY COUNCIL (SAC)
2022.10 - 2026.06
- Addressed student concerns with superintendent, advocating for student engagement initiatives.
- Facilitated communication between students and administration, improving collaboration on key issues.
- Represented student perspectives by addressing relevant concerns with the superintendent to enhance student engagement.
- Collaborated with stakeholders to influence educational policies and programs within Board of Education.
Education
Bachelor of Arts - Journalism
University of Southern California
Los Angeles, CA2030-05
Bachelor of Science -
CLARKSTOWN NORTH HIGH SCHOOL
New YorkMusic
SCHOOL OF ROCK
New YorkCertificate of Completion - Journalism
THE SCHOOL OF NEW YORK TIMES
New York2023-08
Skills
- Customer service
- Time management
- Leadership development
- English Native
- Effective communication
- Adaptability
- Customer relations
- Customer engagement
Languages
English Native
Spanish Intermediate
Timeline
Bobarista
Gong Cha
2025.10 - 2026.08
PRESIDENT
MODEL UN
2025.06 - 2026.06
PEER LEADER
WORLD OF DIFFERENCE
2024.09 - 2026.06
PEER TUTOR
CLARKSTOWN HS NORTH
2024.02 - 2026.06
MUSIC SCHOOL AMBASSADOR
SCHOOL OF ROCK
2023.09 - 2026.06
EX OFFICIO STUDENT BOARD MEMBER
SUPERINTENDENT'S ADVISORY COUNCIL (SAC)
2022.10 - 2026.06
Music
SCHOOL OF ROCK
Bachelor of Arts - Journalism
University of Southern California
Bachelor of Science -
CLARKSTOWN NORTH HIGH SCHOOL
Certificate of Completion - Journalism
THE SCHOOL OF NEW YORK TIMES