- I enjoy cooking for friends and family gatherings
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
- Music
- Acting and Theater
- Yoga
- Dancing
- Animal Care
- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
Marissa Mauter
Yorba Linda,CA
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Barista
Starbucks
Yorba Linda, CA
02.2019 - Current
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Barista/Store Closer
The Lost Bean
Tustin, CA
09.2023 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
Nanny
Household Employee
Yorba Linda/ Brea, CA
03.2021 - 08.2023
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Built positive and nurturing environments to support child social and emotional growth.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Taught children basic life skills, manners and personal hygiene.
- Encouraged children to be understanding and patient with others.
Shift Lead Supervisor
Jamba Juice
Brea, CA
09.2012 - 01.2019
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Coordinated cross-functional teams during peak hours or special events to ensure adequate staffing coverage throughout all areas of operation.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Collaborated with other leaders and executives to direct workflow and support operations.
Education
Associate of Science - Psychology
Fullerton College
Fullerton, CA12-2023
Skills
- Cleanliness
- Friendly and outgoing
- Active listener
- POS systems
- Safe food handling practices
- Team collaboration
- Self motivation
- Positive and professional
Interests
Timeline
Barista/Store Closer
The Lost Bean
09.2023 - 06.2024
Nanny
Household Employee
03.2021 - 08.2023
Barista
Starbucks
02.2019 - Current
Shift Lead Supervisor
Jamba Juice
09.2012 - 01.2019
Associate of Science - Psychology
Fullerton College