Ayesha Butler
Renton,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Airline industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Agent, Contract
Delta Airlines
SeaTac, WA
05.2014 - Current
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Provided primary customer support to internal and external customers.
- Educated customers on company systems, form completion and access to services.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
IROP
Delta Airlines
Renton, WA
10.2015 - 04.2020
- Adhered to company, ticket counter and department standards of operations, policies and procedures and contributed ideas for improvement.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
- Listened to agents needs and desires to identify and recommend optimal ways to resolve issues for passengers on irregular operations.
- Prioritized helping agents and completing other routine tasks.
- Handled 30 calls per day to address customer inquiries and concerns
Education
Associate of Science - Medicine
Pharmaceutical Technician
Pima NM05.2012
Associate of Arts - Accounting
CNM
Albuquerque, NM03.2006
Skills
- Upbeat and Positive Personality
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Understanding Passenger Needs
- Rebooking/Reissuing tickets
Tennis, gardening and reading
I enjoy playing tennis and gardening, being able to see a seed turn into food is amazing and reading is so pleasurable.
Timeline
IROP
Delta Airlines
10.2015 - 04.2020
Customer Service Agent, Contract
Delta Airlines
05.2014 - Current
Associate of Science - Medicine
Pharmaceutical Technician
Associate of Arts - Accounting
CNM