Latreicia Walker
Murrieta,CA
Summary
I thrive in the customer service sector, and my ideal job involves small interactions with a wide range of people. I take great pride in my work and consider myself to be a mature, well-rounded employee.
Overview
12
12
years of professional experience
Work History
Hospitality Manager
Luxe Buffet
Ontario, CA
12.2014 - 03.2020
- increased customer service ratings significantly through personable service.
- scheduled work hours for 25 employees to achieve adequate manpower coverage.
- We offered appropriate reservation options based on expected attendees when confirming reservations.
- tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- motivated and rewarded employees to improve engagement.
- remained available [10] hours daily to respond to guests' needs, complaints, or inquiries.
- handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- hired and trained new employees, demonstrating best methods for serving clients and guests.
Customer Service Specialist
Home Chef
San Bernardino, United States
10.2017 - 08.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Special Education Instructional Assistant
San Bernardino City Unified School District
San Bernardino, CA
07.2010 - 05.2014
- Supported student learning objectives through personalized and small group assistance.
- provided support to help students with special needs learn and grow.
- collected classroom materials to help teachers prepare for daily instruction and activities.
- supervised students in classroom and common areas to monitor, enforce rules and support the lead teacher.
- used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- -documented student behaviors, interventions, and outcomes to enable the lead teacher to address pertinent issues.
- maintained a positive attitude and affirmatively communicated with each student.
Customer Service Associate
Pacific Home
Torrance, CA
05.2008 - 02.2010
Education
Bachelor of Science - Health And Human Services
University of Arizona
Tucson, AZ02.2023
Associate of Arts -
Riverside City College
Riverside, CA06.2007
Skills
- Effective Customer Service:
- High-Volume Environments
- Clerical Support
- Customer Inquiries
- Guest Satisfaction
- Upbeat Positive Personality
- Issue and Complaint Resolution
- Courteous Strong Service Mindset
- Positive Reinforcement Methods
- Individual Service Plans
- Safe, Positive Learning Environment
- Determining Appropriate Activities
- Behavioral Supervision
Timeline
Customer Service Specialist
Home Chef
10.2017 - 08.2018
Hospitality Manager
Luxe Buffet
12.2014 - 03.2020
Special Education Instructional Assistant
San Bernardino City Unified School District
07.2010 - 05.2014
Customer Service Associate
Pacific Home
05.2008 - 02.2010
Bachelor of Science - Health And Human Services
University of Arizona
Associate of Arts -
Riverside City College
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