Madelyn Morton
Orlando,FL
Overview
8
8
years of professional experience
Work History
Senior Human Resource Manager
McCray Global Protection
08.2022 - Current
- Led payroll processing for 100+ employees weekly, across multiple states. Ensuring 100% accuracy and timely payments, contributing to a 98% employee satisfaction rate
- Expertly handled tax matters in multiple states, resolving 95% of tax issues, resulting in $200,000 in savings and maintaining a 100% compliance record.
- Managed invoices for vendors, reducing late payments by 80% through streamlined processes and strengthening vendor relationships.
- Supervised a team of dispatchers, HR team members, and operation managers, achieving a 25% increase in team productivity and a 90% employee retention rate.
- Prepared and sent out RFPs, securing contracts with 3 out of 5 clients, boosting the company's client base by 30% and generating an additional $1 million in revenue.
- Administered comprehensive benefits packages for 100+ employees, including health, retirement, and wellness programs, ensuring 100% compliance with federal and state regulations while improving employee satisfaction by 15%
- Strategically organized schedules for employees across 12 states, optimizing workforce efficiency and reducing scheduling conflicts by 70%.
Operations Manager
Amazon Delivery Partnership
05.2021 - 08.2022
- Managed a team of 54 drivers, overseeing the timely and efficient execution of over 1,500 deliveries per week across designated routes.
- Directed daily operations for the Amazon Delivery Service Partner program, optimizing logistics and resource allocation to improve efficiency by 20%.
- Implemented strategic initiatives that enhanced delivery accuracy and reduced delivery times by 15%, contributing to a 10% increase in customer satisfaction.
- Coordinated with Amazon logistics teams to maintain 98% on-time delivery schedules, promptly resolving any delivery-related issues to ensure seamless service.
- Led performance evaluations, providing regular feedback and coaching to drivers, which improved overall delivery performance and customer service.
Catering Manager
Zoe's Kitchen
07.2016 - 05.2021
- Coordinated over 100 diverse catering events annually, delivering personalized experiences tailored to exceed client expectations, resulting in a 95% client satisfaction rate.
- Managed cost-effective sourcing and optimized the supply chain, negotiating vendor agreements that increased profitability by 18% while maintaining premium quality standards.
- Led and motivated a team of 25 staff members, ensuring exceptional food quality, presentation, and service, while enforcing strict adherence to health and safety regulations. This improved operational efficiency by 20% and reduced service errors by 15%.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
Education
Associates - Business
Valencia College
OrlandoSkills
- Multi-State Payroll Management
- Benefits Administration
- Data Analysis and Reporting
- License Compliance Management
Software
ADP Workforce Now
Excel
Word
Power Point
Quickbooks
Timeline
Senior Human Resource Manager
McCray Global Protection
08.2022 - Current
Operations Manager
Amazon Delivery Partnership
05.2021 - 08.2022
Catering Manager
Zoe's Kitchen
07.2016 - 05.2021
Associates - Business
Valencia College
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