Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alise Shaw

Georgetown

Summary

I'm seeking a challenging role in a diverse dynamic setting. My aim is to contribute by strengthening strategic
internal relationships and driving customer service satisfaction and exceeding company objectives in the
process. I bring a strong commitment to enhance and support the workplace environment and look forward to
contributing my skills to a team that values collaboration and innovation.

Overview

11
11
years of professional experience

Work History

DPS Client Care Support

Visa
10.2023 - Current

Ensuring smooth and efficient processing of debit transactions. I am responsible for handling and
resolving any issues related to debit and credit card transactions.
Tasks include:
Monitoring transaction processes to ensure they are functioning optimally. Resolving any transaction errors or
issues that arise. Maintaining a thorough understanding of Visa’s debit products and services.

Coordinating with other teams to troubleshoot and rectify any system or network issues all while ensuring compliance with
all relevant regulations and standards.

Fraud Analyst

Meta (Accenture)
09.2022 - 08.2023

My role as a fraud analyst at Accenture where I worked on a project with facebook , required me to
quickly and accurately analyze tickets from the facebook marketplace. The objective was to determine whether
a page was involved with fraudulent activities within a specific time limit of 128 seconds.
This role demanded strong analytical skills , attention to detail and the ability to make quick decisions. It
also emphasizes my proficiency in working under pressure and handling tasks that require a high level of
precision and urgency.

Leasing Consultant

Estates On Quarry Lake
03.2022 - 06.2022

Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.

Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.

Conducted thorough market research to stay informed of current trends and competitor offerings.

Responded to requests and scheduled appointments for property showings.

Checker

HEB
06.2013 - 04.2022

Aided in training new employees, sharing best practices for efficient job performance.

Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.

Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.

Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.

Assisted customers with bagging their purchases, providing swift and attentive service.

Surgical Technologist

Ascension Seton
04.2021 - 09.2021

Maintained high infection control standards.

Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.

Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.

Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.

Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.

Education

Associate of Science - Biology

Austin Community College
Austin, TX
07.2017

Skills

  • Patience and composure
  • Client Relationship Building
  • Exceptional communication
  • Effective Decision Making

● Risk Management
● Digital security
● Online Commerce
● Front Desk
● Written and oral communication skills
● Ability to analyze a large collection of data
● strong numeracy, analytical and strategy skills
● Negotiation and problem solving skills
● Planning and organizational problem solving ability
● IT and computer literacy
● The ability to explain complex issues and present technical information clearly

Timeline

DPS Client Care Support

Visa
10.2023 - Current

Fraud Analyst

Meta (Accenture)
09.2022 - 08.2023

Leasing Consultant

Estates On Quarry Lake
03.2022 - 06.2022

Surgical Technologist

Ascension Seton
04.2021 - 09.2021

Checker

HEB
06.2013 - 04.2022

Associate of Science - Biology

Austin Community College
Alise Shaw