Breanna Vieth
Breese,IL
Summary
Compassionate Client Care Associate with comprehensive knowledge in customer service and client relations. Skilled in interpersonal communication, problem-solving, and fostering positive relationships to ensure client satisfaction. I have advanced to tier 3 and quality assurance. As well as recently being approved for Yellow Belt training, showcasing a strong commitment to process improvement and professional development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Care Associate
COUNTRY Financial
Bloomington, IL
08.2023 - Current
- As a Client Care Associate Senior, I have advanced through Tier 1, Tier 2, and Tier 3 roles, demonstrating my dedication to professional growth and excellence
- I am also in the role of quality assurance, ensuring high standards of service delivery
- Recently, I was approved for Yellow Belt training, reflecting my commitment to continuous improvement and process optimization
Quality Control Inspector
Basler Electric Company
Highland, IL
08.2021 - 08.2023
- Detail-oriented Quality Control Inspector with extensive experience in ensuring high standards of product quality and safety within manufacturing environments
- Skilled in conducting inspections, analyzing data, and identifying defects
- Proficient in utilizing measurement tools to assess compliance with specifications and regulations
- Committed to continuous improvement and collaborating with production teams to enhance processes and uphold customer satisfaction
Live-in Nanny
Danvers, IL
03.2020 - 08.2021
- During my time in this home I have learned many skills such as patience, facilitating conflict resolution, creating captivating activities, problem solving, etc
- There were three children under 9
- I have been a caretaker to many kids but I am proud of the accomplishments I have made while having such a strong role in these kids lives
Assembly Line Worker
Eaton
Lincoln, IL
09.2019 - 03.2020
- I worked on the assembly line making Meter stacks from scratch
- I enjoyed the fast paste job that allowed me to continue to learn new things every day
CTF caregiver
Charleston Transitional Facility
Lincoln, IL
06.2019 - 09.2019
- I cared for people with mental and physical disabilities to further my knowledge of caretaking
Resident Assistant
Copper Creek Cottages
Lincoln, IL
03.2019 - 09.2019
- I did hourly checks on the residents and provided for them in any way that they needed
- I learned how to properly care for people with Alzheimer's and dementia
McDonalds Manager
McDonald's
Lincoln, IL
06.2017 - 09.2018
- Shortly after I started they promoted me swing manager where I started training for production manager
- I managed the production part of the company the entire time I was a manager
Education
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Exceptional communication
- Effective decision making
- Training and coaching
- Strong interpersonal skills
- Patience and composure
- Quality assurance
- Supportive team player
- Collaborative team player
Certification
Property and casualty license
Accomplishments
- x2 spot awards
Timeline
Client Care Associate
COUNTRY Financial
08.2023 - Current
Quality Control Inspector
Basler Electric Company
08.2021 - 08.2023
Live-in Nanny
03.2020 - 08.2021
Assembly Line Worker
Eaton
09.2019 - 03.2020
CTF caregiver
Charleston Transitional Facility
06.2019 - 09.2019
Resident Assistant
Copper Creek Cottages
03.2019 - 09.2019
McDonalds Manager
McDonald's
06.2017 - 09.2018
Associate of Science - Business Administration
Southern New Hampshire University