Shirlana Brock
Vernon,FL
Summary
Assist in providing client services within wide variety of fields, with strong foundation in psychology, rehabilitation and social work, including support for families. Skilled in assisting clients by identifying and obtaining available benefits and social and community services. Support social workers in developing, organizing and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.
Overview
20
20
years of professional experience
Work History
Client Care Associate
Gainey's Assisted Living Facility
01.2000 - 07.2004
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Answered customer questions via telephone, email and live chat services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Client Care Associate
Coatney's Assisted Living Facility
01.1985 - 06.1997
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Answered customer questions via telephone, email and live chat services.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Skills
- Application Processing
- Document Review
- Call Documentation
- Customer Service
- Computer Skills
- Customer Relations
I was raised with many years experiment in Assisted Living Home that my parents ran for 30 years.
I was knowledgeable in each step to run a successful ALF home. I ran the home for a year.
References:
Jessica Young jyoung@aria.com 850-451-1217
Belinda Gainey 850-535-2719
Timeline
Client Care Associate
Gainey's Assisted Living Facility
01.2000 - 07.2004
Client Care Associate
Coatney's Assisted Living Facility
01.1985 - 06.1997
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