V'Nya Randolph
Jacksonville
Summary
Experienced with effectively managing client interactions and ensuring satisfaction. Utilizes strong communication and problem-solving skills to address client needs. Track record of enhancing client relationships and providing support.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Client Care Specialist Admin. Asst.
St. Levon Haven, LLC
Jacksonville, FL
08.2025 - Current
- Schedule appointments, handle incoming calls, and maintain accurate client and service records
- Coordinate transportation and appointments for clients as needed
- Assist with planning and supporting client activities and community outings to promote wellbeing
- Accurately enter service log notes on time, ensuring compliance and organization
- Maintain up-to-date and organized client records, care notes, and forms — both digitally and on paper
- Perform general office tasks, including data entry, filing, ordering supplies, and assembling intake packets
- Communicate regularly with care coordinators and supervisors to share updates, report concerns, and adjust schedules
Companion / Homemaker
Alania’s Home Care, LLC
Jacksonville, FL
2024 - 07.2025
- Assist individuals with daily personal care, including grooming, dressing, and mobility support
- Provide emotional companionship and monitor client well-being
- Prepare meals, complete household chores, and maintain a clean, safe environment
- Accompany clients to appointments and errands
- Provide reminders for medications and daily routines
- Offer standby supervision and ensure overall safety
In-Home Companion & Support
Private Household (Vivian Simmons)
Jacksonville, FL
01.2022 - 01.2024
- Provided full-time personal care for elderly family members
- Assisted with bathing, grooming, dressing, and toileting
- Prepared meals and supported feeding when needed
- Provided medication reminders and monitored general health
- Performed light housekeeping and laundry
- Offered mobility assistance and safety supervision
- Accompanied client to appointments and errands
- Maintained daily routines and provided emotional companionship
- Communicated with family members regarding care updates and needs
New Buyer Outreach Customer Support Specialist
Sims Success Group, LLC
Jacksonville, FL
01.2020 - 01.2022
- Resolved customer concerns by facilitating communication between buyers and sellers
- Answered customer inquiries across phone and digital channels
- Informed clients about available promotions and services
- Identified root causes of issues and resolved them using internal systems
- Scheduled follow-ups and maintained accurate customer records
Education
High School Diploma -
Deland High School
Skills
- Application processing
- Document analysis
- Document review
- Problem-solving
- Nonverbal communication
- Empathy development
- Patience and tact
- Individualized planning
- Behavioral management
- Direct patient care
Certification
• CPR/First Aid
Timeline
Client Care Specialist Admin. Asst.
St. Levon Haven, LLC
08.2025 - Current
In-Home Companion & Support
Private Household (Vivian Simmons)
01.2022 - 01.2024
New Buyer Outreach Customer Support Specialist
Sims Success Group, LLC
01.2020 - 01.2022
Companion / Homemaker
Alania’s Home Care, LLC
2024 - 07.2025
High School Diploma -
Deland High School