Summary
Overview
Work History
Skills
Certification
Timeline
DAWN FRICK

DAWN FRICK

Summary

Hard-working and diligent with an intense commitment to providing exceptional service. A dedicated, responsible and resourceful candidate.

Overview

2
2
years of professional experience

Work History

Client Care Associate

Illumination Foundation
11.2021 - 07.2022
  • Provided direct support services - responded to client requests and inquiries, addressed complaints, gave employment referrals and linkage to social services and other resources available
  • Provided crisis intervention and conflict resolution
  • De-escalated situations as needed
  • Collaborated with Case Managers and Medical Staff to ensure client needs are being met
  • Taught and assisted clients with basic life skills
  • Performed general cleaning and upkeep of the facility
  • Transported clients in company vehicle
  • Prepared breakfast and assisted serving meals

Participant Coordinator

LA Family Housing
01.2021 - 10.2021
  • Provided direct support services - responded to participant requests and inquiries, addressed complaints, gave employment referrals and linkage to social services and other resources available
  • Provided conflict resolution and crisis intervention
  • De-escalated situations as needed
  • Coordinated with Housing Navigators & Case Managers to achieve participants housing goals
  • Maintained case notes in HMIS
  • Assisted participants with daily living needs and monitored daily activities.

Customer Service/Sales

BLVD Moving
09.2018 - 04.2019
  • Main point of contact post pick up – coordinated local and long distance moves from pick up through to delivery
  • Provided answers and solutions for any questions, issues, or complaints while in transit
  • Served as liaison between clients, drivers, and various departments
  • Scheduled and coordinated all third-party services
  • Updated computer and hard copy files with any changes to maintain service level agreements with clients
  • Prepared all move related paperwork

Skills

  • HIPAA Regulations
  • Computer Skills - Microsoft Office, HMIS
  • Communication
  • Interpersonal
  • Problem Solving
  • Critical Thinking
  • Relationship Building
  • Self Motivated
  • Organized
  • Detail Oriented

Certification

· Domestic Violence

· Motivational Interviewing

· Trauma Informed Care

· Harm Reduction

· Problem Solving

· Mandated Reporting

· Naloxone

· Housing First

· Elderly Abuse

Timeline

Client Care Associate - Illumination Foundation
11.2021 - 07.2022
Participant Coordinator - LA Family Housing
01.2021 - 10.2021
Customer Service/Sales - BLVD Moving
09.2018 - 04.2019

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DAWN FRICK