Abby Morgan
Little Rock,AR
Summary
I come from a family of farmers; hard work, loyalty, and dedication has been instilled in me from an early age. I try to implement these qualities in everything I do, and in every aspect of my life. I am very much a people person, and love helping and serving others. Today, I'm tasked with the great joy of balancing my beautiful family of six, and striving to be a vital asset to my current employer.
Overview
18
18
years of professional experience
Work History
Client Care Associate
Merrill Lynch
Little Rock, AR
10.2023 - Current
- Answered customer questions via telephone, in person, and email.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Provided excellent customer service by following up with clients, sending out emails, mail, and responding to incoming calls.
- Exhibited high energy and professionalism when dealing with clients.
- Communicated professionally with colleagues and clients.
Business Development Representative
Conway Behavioral Health Hospital
Conway, AR
05.2023 - Current
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Used SalesForce to handle current portfolio and prospective leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Client Care Associate
Merrill Lynch
Little Rock, AR
05.2014 - 05.2023
- Answered customer questions via telephone, in person, and email.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Provided excellent customer service by following up with clients, sending out emails, mail, and responding to incoming calls.
- Exhibited high energy and professionalism when dealing with clients.
- Communicated professionally with colleagues and clients.
Chiropractic Office Manager
Natural State Health Center
Little Rock, AR
05.2011 - 05.2014
- Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Sales Associate
Dillards
Little Rock, AR
01.2010 - 05.2011
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Sales Representative
Cutco
Little Rock, AR
06.2008 - 04.2010
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Developed and delivered engaging sales presentations to convey product benefits.
- Organized sales paperwork, presented proposals and finalized contracts.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Cold-called leads and closed large number of new sales over several months.
Education
Bachelor of Science - Family And Consumer Sciences
University of Central Arkansas
Conway, AR12.2010
Skills
- Efficient and Detail-Oriented
- Communications Strategies
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Client Relations Skills
- Calm and Professional Under Pressure
- Clear and Professional Communication
Timeline
Client Care Associate
Merrill Lynch
10.2023 - Current
Business Development Representative
Conway Behavioral Health Hospital
05.2023 - Current
Client Care Associate
Merrill Lynch
05.2014 - 05.2023
Chiropractic Office Manager
Natural State Health Center
05.2011 - 05.2014
Sales Associate
Dillards
01.2010 - 05.2011
Sales Representative
Cutco
06.2008 - 04.2010
Bachelor of Science - Family And Consumer Sciences
University of Central Arkansas