Sebastian Shay
Honeoye,United
Summary
Pragmatic and enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven experience to promote organizational operations and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
9
9
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Canandaigua, NY
05.2022 - Current
- Obtained and maintain valid New York State Security Guard License.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored central alarm systems for fire, intrusion and duress alarms.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported suspicious activities and persons to law enforcement.
Contact Representative (GS-6)
U.S. Department Of Veterans Affairs
Canandaigua, NY
12.2021 - 04.2022
- Managed over 30 calls customer calls per day
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Engaged in learning and development opportunities to promote continued performance improvement.
Domiciliary Assistant (GS-5)
U.S. Department Of Veterans Affairs
Bath, NY
02.2020 - 11.2021
- Provided assistance for over 100 veteran patients in the unit on a weekly basis
- Worked closely with manager to provide effective assistance for specific aspects of patient care activities.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Managed and completed paperwork and overall office administration operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Handled high daily call volume to address customer inquiries and concerns
Environmental Services Housekeeper (WG-2)
U.S. Department Of Veterans Affairs
Bath, NY
01.2019 - 02.2020
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
Transporter
Pathways Inc. /Steuben County Social Services
Bath, NY
2015.05 - 2016.06
- Maintained accurate logs client trips and submitted documentation at end of shift.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained confidentiality of patient data and condition to safeguard health and personal information.
- Provided transportation services for social services clients for the purposes of meeting appointments or for court-ordered supervised visits.
Aviation Ordnanceman
United States Navy
Everett, WA
07.2003 - 03.2008
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Maintained operations for aviation ordnance shops, armories, and storage facilities.
- Monitored employee safety and coached workers on safety standards and procedures to prevent injuries.
- Handled components with care and correctly set up devices for controlled explosions.
- Delivered mentorship to subordinates, aligning performance and encouraging career development.
- Inspected, reviewed, maintained and repaired weapon systems.
Education
Bachelor of Arts - Anthropology With Minor in Political Science
Southern New Hampshire University
Remote08.2023
No Degree - Liberal Arts-Humanities/Communications
Corning Community College
Corning, N.Y.No Degree - Liberal Arts And General Studies
Tidewater Community College
Virginia Beach, VANo Degree - Liberal Arts And General Studies
Ashford University
San Diego, CASkills
- Microsoft Office
- Type 65 WPM
- Windows 10 operating systems
- Microsoft Teams
- Microsoft Outlook
- Task Prioritization
- File and Recordkeeping
- Team Collaboration
- Mail Sorting and Distribution
- Excellent verbal and Written Communication
- Basic Mathematics
- Document Control
- Data Entry
- Time Management
- Proofreading and Editing
- Printers and Peripherals
- Independent Judgement
Accomplishments
Military awards:
- Flag Letter of Commendation
- National Defense Service Medal
- Good Conduct Service Medal
- Humanitarian Service Medal
- Global War on Terrorism Service Medal
- Sea Service Deployment Ribbon(x2)
Affiliations
National Society for Leadership and Success (NSLS) -Alpha Sigma Pi Chapter - Honorary member of the NSLS
Certification
- Licensed New York State Security Guard. May,2022. ID#10015928341
Timeline
Security Officer
Securitas Security Services USA
05.2022 - Current
Contact Representative (GS-6)
U.S. Department Of Veterans Affairs
12.2021 - 04.2022
Domiciliary Assistant (GS-5)
U.S. Department Of Veterans Affairs
02.2020 - 11.2021
Environmental Services Housekeeper (WG-2)
U.S. Department Of Veterans Affairs
01.2019 - 02.2020
Transporter
Pathways Inc. /Steuben County Social Services
2015.05 - 2016.06
Aviation Ordnanceman
United States Navy
07.2003 - 03.2008
Bachelor of Arts - Anthropology With Minor in Political Science
Southern New Hampshire University
No Degree - Liberal Arts-Humanities/Communications
Corning Community College
No Degree - Liberal Arts And General Studies
Tidewater Community College
No Degree - Liberal Arts And General Studies
Ashford University
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