Summary
Overview
Work History
Education
Skills
Timeline
Generic

FANELLE GULLETT

Miami,Florida

Summary

A motivated, resilient and compellingly persuasive individual who loves nothing more than helping customers resolve their problems or find things that they want. Having a professional appearance and a respectful, business-like manner, Fanelle is a service orientated professional who is very confident when handling enquiries, complaints, and communications. He is a team player, who is able to work to timely demands and effectively manage multiple workloads. Right now he is looking for a suitable position with a company that has a unique spirit and which not only believes in giving people the freedom to do a great job, but will also support them in achieving their future ambitions.

Overview

9
9
years of professional experience

Work History

Server/ Expo/Host Manager

THE FEDERAL FOOD DRINK AND PROVISION
Miami, FL
05.2013 - 06.2016
  • Provided knowledgeable feedback to clients on various beverage and dining options
  • Provided training to new employees to uphold company policies and sustain customer satisfaction
  • Followed management’s instructions; Went above and beyond job description daily
  • Provided high-quality customer service to optimize guest purchasing
  • Responsible for stocking shelves three times a week and submitting inventory reports to management
  • Investigated any problems or complaints from guests and resolved them to strengthen the restaurants reputation and grow customer retention.

Sales Representative

Sprint by Archtelecom
Miami, FL
06.2016 - 03.2018
  • Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
  • Focuses sales efforts by studying existing and potential volume of dealers
  • Recommend changes in products, service, and policy by evaluating results and competitive developments.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Location Manager

Sprint by Archtelecom
Miami, FL
03.2018 - 04.2019
  • Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
  • Traveled to 6 different locations to scout and select appropriate ones for various scenes.
  • Managing downtime to help prioritize sales within location
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Food Runner

Novikov Miami
Miami, FL
04.2018 - 03.2019
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Cleared tables immediately after guests left in preparation for next party.
  • Organized and replenished supplies at food stations to optimize team performance.

Telesales Agent

Alorica
Cutler Bay, FL
02.2020 - 10.2020
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Answered calls, took messages and transferred calls to correct individuals.
  • Escalated concerns or advanced problem calls to management staff.

Server/ Expo

Kush Wynwood
Miami, FL
10.2020 - 07.2021
  • Provided high-quality customer service to optimize guest purchasing
  • Responsible for stocking shelves three times a week and submitting inventory reports to management
  • Investigated any problems or complaints from guests and resolved them to strengthen the restaurants
  • Check ticket timing and modify all orders
  • Bagging up to go orders in proper time
  • Create and restock all supplies used by expo
  • Swan bevy design district - server assistant
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Server Shift Leader

Sobe Vegan
Miami Beach, FL
10.2021 - 05.2022
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

Education

HIGH SCHOOL DIPLOMA -

MIAMI NORTHWESTERN HIGH SCHOOL

Skills

  • Operational Efficiency
  • Maintaining Clean Work Areas
  • Specials Promotion and Upselling
  • Menu Memorization and Presentation
  • Food and Beverage Service
  • High-Volume Dining
  • Food Safety
  • Cash Register Operations
  • Supply Restocking
  • POS Inventory System Operation

Timeline

Server Shift Leader

Sobe Vegan
10.2021 - 05.2022

Server/ Expo

Kush Wynwood
10.2020 - 07.2021

Telesales Agent

Alorica
02.2020 - 10.2020

Food Runner

Novikov Miami
04.2018 - 03.2019

Location Manager

Sprint by Archtelecom
03.2018 - 04.2019

Sales Representative

Sprint by Archtelecom
06.2016 - 03.2018

Server/ Expo/Host Manager

THE FEDERAL FOOD DRINK AND PROVISION
05.2013 - 06.2016

HIGH SCHOOL DIPLOMA -

MIAMI NORTHWESTERN HIGH SCHOOL

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