Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Teacher
Orange Public Schools
Orange, NEW JERSEY
09.2019 - Current
Planned and implemented integrated lessons to meet national standards.
Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
Supervised learning groups of students in classroom stations.
Incorporated multiple types of teaching strategies into classroom.
Completed daily reports, meal count sheets and attendance logs.
Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
Teacher
Jersey City Public Schools
Jersey City, NJ
09.2018 - 09.2019
Planned and implemented integrated lessons to meet national standards.
Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
Supervised learning groups of students in classroom stations.
Incorporated multiple types of teaching strategies into classroom.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Application Support Specialist
Mitsui O.S.K. Lines
Woodbridge, NJ
12.2017 - 06.2018
Provided training to end users on new and updated systems and software.
Interacted with clients to resolve issues and answer software-related questions.
Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
Configured hardware, devices and software to set up work stations for employees.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.