Ibrahim Tarawally
Triangle,VA
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Friendly Help Desk Technician with 2 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Teacher
Word Performance Academy
05.2023 - 02.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported student physical, mental, and social development using classroom games and activities.
Help Desk Technician
Global Logistics Solution, Metal&mineralshouse
01.2022 - 12.2022
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- with a network background on cable crimping and basic network set up
- Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.
Education
Comptia A+
Comptia
Online03.2024
Bachelor of Science - Business&informational Technology
Njala University
Freetown,sierra Leone02.2022
The Bits And Bytes of Computer Networking
Google Online
Usa12.2020
No Degree - Technical Support Fundamentals
Google Online
United State11.2020
Skills
- Classroom Management
- Critical Thinking
- Lesson Planning
- Motivating students
- Software Updates
- Issue Resolution
- Hardware Repair
- Remote System Analysis
- Application support
- Security Protocols
- Software Installation
- Remote Support
- Technical Documentation
- Technical Support
- Support Ticket System Management
- TCP/IP
- Call Center Operations
- LAN/WAN
- Account updating
- Hardware diagnostics
Certification
Comptia A+
Google, technica support fundamental
Goggle, the bits and bytes of computer networking
Timeline
Teacher
Word Performance Academy
05.2023 - 02.2024
Help Desk Technician
Global Logistics Solution, Metal&mineralshouse
01.2022 - 12.2022
Comptia A+
Comptia
Bachelor of Science - Business&informational Technology
Njala University
The Bits And Bytes of Computer Networking
Google Online
No Degree - Technical Support Fundamentals
Google Online
Similar Profiles
Yomaira MonteroYomaira Montero
Preschool Teacher at Living Word AcademyPreschool Teacher at Living Word Academy
JoAnne GuionJoAnne Guion
Educator at Word of GOD Christian AcademyEducator at Word of GOD Christian Academy
Maimuna AdamMaimuna Adam
Nursery Teacher at Word of Faith AcademyNursery Teacher at Word of Faith Academy
MICHAEL YOUNGMICHAEL YOUNG
Maintenance Supervisor at Camden Fairfax CornerMaintenance Supervisor at Camden Fairfax Corner
NDUKA H. EHIKAOGWUNDUKA H. EHIKAOGWU
Network Administrator at Net Max EnterpriseNetwork Administrator at Net Max Enterprise