Jim Moreau
Palmer,MA
Summary
Regional IT Manager / Sr Systems Engineer with over 30 years leading and developing diverse engineering and operational staffs. Detail and results oriented individual with critical thinking, time management and leadership skills. Key player in organizational change and providing vision for employees. Seeks a position in management offering opportunity to utilize acquired skills and experiences with resource management and leadership.
Overview
25
25
years of professional experience
Work History
Senior Advanced Systems Engineer
General Dynamics Mission Systems
Pittsfield, MA
05.2022 - Current
- Responsible for the cross-team collaboration on the CPS (Conventional Prompt Strike) program supporting requirement, software, and hardware development
- Supported DPME and PO efforts in the review and delivery of SDRLs
- SME for trade study development, cost analysis and team delivery
- Initial trade study resulted in a $160k cost savings
- Managed the development and on-ship testing/deployment of the CPS weapon system proof of concept effort
- Collaborated with GDMS and customer on the development, review and approval of the CPS weapon system installation and check-out procedures (INCO)
- Led effort to define requirements for log retention, storage and data offload allowing for off-hull analysis
- Performed vendor and customer on-site equipment replacement procedures for line-replaceable units (LRUs)
Regional IT Manager
Amazon
Palmer, MA
04.2019 - 05.2022
- Responsible for the IT Operation and Site Builds for 250+ Amazon Delivery & Specialty Fulfillment buildings in the North American northeast
- Led a team of 12 IT managers and their staff to deliver exceptional IT support and customer service
- Maintained budget, schedule, planning with general contractors, electricians, low-voltage contractors, and IT staff during all phases of building construction phases
- Region was praised by senior Amazon leadership of never missing an opening date
- Developed a risk management process under Agile to identify and mitigate risks
- Developed workload and resource forecast in support of current and future IT build and operational support
- Developed and managed the construction planning roadmap and logistics plan supporting an aggressive Amazon Fulfillment and Delivery Station build schedule
- Proactively identified network performance improvements using data and analytics tools provided by the central operations team
- Demonstrated effective team management including recruitment and development of all direct reports, performance management and performance appraisals
- Managed all network life cycle projects to include network devices, end user equipment and RF scanners
- These initiative-taking efforts resulted in an increased network and device reliability and predictability
- First region to implement new network solution utilizing Juniper switches and firewalls
- Provided training and active coaching to all North American teams on the implementation and troubleshooting
Network Manager
IBM (US Forest Service)
Albuquerque, NM
03.2010 - 03.2019
- Responsible for the network operation, performance, and capacity management of the US Forest Service 1100+ nationwide offices and data center
- Created long-term and short-term planning for the Network Engineering team to address issues and develop program of continuing improvement for the organization
- Performed analysis of End-of-Life equipment (Life Cycle Management)
- Assisted with budget forecast and coordinated hardware replacement at remote offices
- Developed plan and implemented snmpv3 (simple network management protocol version 3) on all managed network devices to comply with DISA STIG UCR2008
- Identified process improvement opportunities to decrease cost, improve quality and increase efficiency within the department
- Saved US Forest Service $2 million in annual circuit savings in the ongoing circuit billing initiative
- Implemented new asset management audit process utilizing dynamic information collected by network devices, active directory, and application databases
- This effort eliminated the need to physically touch over 1500 devices and decreased the time required to perform the audit from 4 weeks to 8 hours
Network Operations Manager
IBM (Department of Homeland Security - DHS)
Denver, CO
01.2009 - 03.2010
- Managed a team of fifteen network engineers in support of the Citizenship and Immigration Services worldwide 24x7x365 network
- Briefed senior DHS executives on current and future program status
- Performed project kickoff meetings and project management for mission-critical projects
- Maintained and consolidated program software and hardware contracts
- Provided customer with forecast estimates based upon projected growth
- Established availability baselines for MTTR (mean time to repair) and MTBF (mean time between failures)
- Using SOPs, processes, and automation, the MTTR was decreased from an average 4-6 hours to less than 2 hours
Mission IT Division Manager
InfoZen (Transportation & Safety Administration - TSA)
Colorado Springs, CO
03.2008 - 01.2009
- Senior Division Manager responsible for the efficient operation of the TSA (Transportation Safety Administration) project in Colorado Springs, CO
- Managed engineers responsible for production databases, firewalls, routers, and switches
- Led weekly collaborative discussions with TSA Deputy Director, data analysts and operations to review any mission-impacting activities
- Designed new network infrastructure to remove single points of failure and increase data throughput
- Created comprehensive Bill of Materials and project plan to communicate the material cost, external labor charges and expected duration of the work
Network Engineer IV
Isys Technologies (contract)
Lakewood, CO
10.2007 - 03.2008
- Senior Network Engineer in charge of designing and maintaining the classified network infrastructure for the U2 Signals Reconnaissance Program
- Installed and configured the Solarwinds network monitoring application suite to assist in the monitoring, capacity trend analysis, and future growth of the network infrastructure
- Designed and implemented a new tactical ATM solution that will significantly increase the functionality of the program
Senior Information Mgmt Principal
ACS Inc (contract)
Lakewood, CO
02.2007 - 09.2007
- Responsible for the company’s network, including network design and security, Tier 3 support, customer turnup and security
- Identify process flaws and develop tools automation tools to reduce inefficiencies
Senior Network Engineer
Cendant Inc
Englewood, CO
09.2002 - 02.2007
- Responsible for the successful migration of Cendant Business Units into the network infrastructure
- Provide data integrity of data in all database and network management tools
- Identify process flaws and develop tools automation tools to reduce inefficiencies
Network Manager
Flagstar Bank
Troy, MI
05.2002 - 09.2002
- Manage the Network Services team, responsible for all network design, troubleshooting and expansion of the corporate and branch offices
Sr Project Manager
Cisco Systems Inc
Denver, CO
01.2000 - 06.2001
- Developed and scoped new professional services opportunities in the Service Provider market
- Developed technical Statement of Works (SOW), modified Terms & Conditions, and priced projects
- Created detailed project plans, including the assignment of resources, timelines, and milestones
- Provided guidance to Cisco Sales and Pre-Sales in the Professional Services procedures and processes
Education
Bachelor of Science - Information Technology
University of Maryland
01.1998
Skills
- Network and Security Operations
- Process improvement
- Material accountability
- Time management
- Agile & SDLC Methodologies
- Risk Identification and Mitigation
- Project management
- Training and development
- Supply chain and resource management
- Team leadership and mentoring
Certificationstrainings
- SAFe 5 Product Owner Project Manager
- Cisco CCNP Enterprise
- MBSE
- Scrum Owner
- Architect Profession Certification - Level 1 Experienced – IBM
- Certified Scrum Product Owner (CSPO) Certification Training
- Quality in Practice Badge – IBM
- IBM Agile Explorer – IBM
- Cognitive Practitioner - IBM
- Security and Privacy by Design Foundations – IBM
- US Army 1983-1989
Professional Highlights
- Managed multiple 24/7 Network/Security Operation Centers (NOC/SOC)
- Designed and implemented a new NOC within Riyadh, Saudi Arabia during the Gulf War allowing for local monitoring and control of regional networks and resources by the local US Army command.
- Established new HelpDesk and Operational procedures to improve the end-user experience and reduce downtime. MTBF (Meantime Between Failures) increased by 10% within 6 months.
- Designed and implemented an auditing process to compare vendor billing records, CMDB (Configuration Database) and real-time network data to find errors in billing. Saved the US Forest Service over $2 million annualized in circuit savings.
- Implemented Python scripts to decrease the Cisco Identity Services Engine (ISE) deployment initiative timeline from 4 weeks to 8 hours.
- Reversed engineered the network solution used on the U2 Reconnaissance aircraft to identify and correct an unknown latency issue.
- Lead engineer to migrate the DoD’s unclassified and classified networks from its legacy X.25 to Cisco IP router infrastructure.
- Led multiple teams of managers, engineers and technicians.
Timeline
Senior Advanced Systems Engineer
General Dynamics Mission Systems
05.2022 - Current
Regional IT Manager
Amazon
04.2019 - 05.2022
Network Manager
IBM (US Forest Service)
03.2010 - 03.2019
Network Operations Manager
IBM (Department of Homeland Security - DHS)
01.2009 - 03.2010
Mission IT Division Manager
InfoZen (Transportation & Safety Administration - TSA)
03.2008 - 01.2009
Network Engineer IV
Isys Technologies (contract)
10.2007 - 03.2008
Senior Information Mgmt Principal
ACS Inc (contract)
02.2007 - 09.2007
Senior Network Engineer
Cendant Inc
09.2002 - 02.2007
Network Manager
Flagstar Bank
05.2002 - 09.2002
Sr Project Manager
Cisco Systems Inc
01.2000 - 06.2001
Bachelor of Science - Information Technology
University of Maryland