Motorcyles
Jim Moreau
Palmer,MA
Summary
Accomplished Regional IT Manager/Senior Systems Engineer with over 30 years of experience leading and developing diverse engineering and operational teams. Known for my attention to detail and ability to drive results, I possess exceptional critical thinking, time management, and leadership skills. Recognized as a catalyst for organizational change and providing a clear vision for employees. Seeking a management position to leverage my expertise in resource management and leadership to drive success.
Overview
30
30
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Senior Advanced Systems Engineer
General Dynamics Mission Systems (GDMS)
05.2022 - Current
- Responsible for the cross-team collaboration on the CPS (Conventional Prompt Strike) program supporting requirement, software, and hardware development
- Supported Deputy Program Manager and Product Owner efforts in the review and delivery of SDRLs
- SME for trade study development, cost analysis and team delivery
- Saved $160k through the execution of an initial trade analysis
- Managed the development and on-ship testing/deployment of the CPS weapon system proof of concept effort
- Collaborated with GDMS and customer on the development, review and approval of the CPS weapon system installation and check-out procedures (INCO)
- Directed efforts towards optimizing process for log retention, facilitating streamlined analysis
- Performed vendor and customer on-site equipment replacement procedures for line-replaceable units (LRUs)
Regional IT Manager
Amazon
04.2019 - 05.2022
- Responsible for the IT Operation and Site Builds for 250+ Amazon Delivery & Specialty Fulfillment buildings in the North American northeast
- Directed group of 12 IT managers and their teams to achieve outstanding IT support
- Maintained budget, schedule, planning with general contractors, electricians, low-voltage contractors, and IT staff during all phases of building construction phases
- Acknowledged by top figures at Amazon for maintaining flawless adherence to opening timelines
- Developed a risk management process under Agile to identify and mitigate risks
- Developed workload and resource forecast in support of current and future IT build and operational support
- Developed and managed the construction planning roadmap and logistics plan supporting an aggressive Amazon Fulfillment and Delivery Station build schedule
- Utilized operational insights to drive targeted improvements in network efficiency
- Demonstrated effective team management including recruitment and development of all direct reports, performance management and performance appraisals
- Managed all network life cycle projects to include network devices, end user equipment and RF scanners
- These initiative-taking efforts resulted in an increased network and device reliability and predictability
- Achieved successful rollout of advanced networking systems with Juniper-based infrastructure
- Provided training and active coaching to all North American teams on the implementation and troubleshooting
Network Manager
IBM, US Forest Service
03.2010 - 03.2019
- Managed network performance, operational efficiency and capacity for over 1100 US Forest Service locations
- Created long-term and short-term planning for the Network Engineering team to address issues and develop program of continuing improvement for the organization
- Analyzed lifecycle metrics of decommissioned equipment to enhance asset sustainability
- Supported procurement processes by managing equipment upgrades at distributed offices
- Developed plan and implemented snmpv3 (simple network management protocol version 3) on all managed network devices to comply with DISA STIG UCR2008
- Identified process improvement opportunities to decrease cost, improve quality and increase efficiency within the department
- Saved US Forest Service $2 million in annual circuit savings in the ongoing circuit billing initiative
- Implemented new asset management audit process utilizing dynamic information collected by network devices, active directory, and application databases
- This effort eliminated the need to physically touch over 1500 devices and decreased the time required to perform the audit from 4 weeks to 8 hours
Network Operations Manager
IBM, DHS
01.2009 - 03.2010
- Led cross-functional engineering team supporting Citizenship and Immigration Services' international 24x7x365 networking operations
- Provided strategic updates to senior DHS executives on program status
- Facilitated kickoff meetings and managed critical projects from inception to completion
- Maintained and consolidated program software and hardware contracts
- Provided customer with forecast estimates based upon projected growth
- Established availability baselines for MTTR (mean time to repair) and MTBF (mean time between failures)
- Achieved a decrease in MTTR from an average of 4-6 hours to below 2 hours through SOP implementation and process automation
Mission IT Division Manager
InfoZen
03.2008 - 01.2009
- Facilitated efficient operations for the Transportation Safety Administration Secure Flight project in Colorado Springs
- Managed engineers responsible for production databases, firewalls, routers, and switches
- Led weekly collaborative discussions with TSA Deputy Director, data analysts and operations to review any mission-impacting activities
- Designed new network infrastructure to remove single points of failure and increase data throughput
- Created comprehensive Bill of Materials and project plan to communicate the material cost, external labor charges and expected duration of the work
Network Engineer IV
Isys Technologies
10.2007 - 03.2008
- Monitored network capacity and performance to diagnose and resolve complex network problems
- Provided complete end-to-end engineering and installation of route-based IP network solutions
- Performed troubleshooting for Juniper, Cisco, and packet analysis
- Provided network support services for devices such as hubs, bridges, routers, and other hardware
- Troubleshot complex multi-vendor network service provider issues
Senior Information Mgmt Principal
ACS Inc
02.2007 - 09.2007
- Responsible for the company’s network, including network design and security, Tier 3 support, customer setup and security
- Identify process flaws and develop tools automation tools to reduce inefficiencies
Senior Network Engineer
Cendant Inc
09.2002 - 02.2007
- Led initiatives to enhance classified network systems in U2 Signals Reconnaissance Operations
- Deployed Solarwinds software to aid in network monitoring and future infrastructure expansions
- Designed and implemented a new tactical ATM solution that will significantly increase the functionality of the program., Responsible for the successful migration of Cendant Business Units into the network infrastructure
- Executed thorough checks to uphold reliability in database and network tools
- Developed solutions for enhanced efficiency through tool automation
Network Manager
Flagstar Bank
05.2002 - 09.2002
- Manage the Network Services team, responsible for all network design, troubleshooting and expansion of the corporate and branch offices
- Collaborated with cross-functional teams to ensure seamless integration of new technologies and applications
Sr Project Manager
Cisco Systems Inc
01.2000 - 06.2001
- Developed and scoped new professional services opportunities in the Service Provider market
- Developed detailed SOWs and updated cost structures
- Crafted comprehensive project plans encompassing resource allocation, timeline establishment, and milestone setting
- Provided guidance to Cisco Sales and Pre-Sales in the Professional Services procedures and processes
Education
Bachelor of Science - Information Technology
University of Maryland - Global
06.1990 - 06.1998
Skills
Agile & SDLC Methodologies
Client service and support
Hardware and software installation
IT infrastructure
Material accountability
Model-based system engineering
Network and Security Operations
Network architecture
Project management
Risk Identification and Mitigation
System testing
TCP/IP protocol
Team leadership and mentoring
Time management
Training and development
Troubleshooting
- Disaster recovery
- Network security
- Root-cause analysis
- Firewalls
- Switches and routers
- Network architecture
- Information security
- Configuration management
- Model-based system engineering
Certification
SAFe 5 Product Owner Project Manager
Cisco CCNP Enterprise
MBSE
Scrum Owner
Architect Profession Certification - Level 1 Experienced – IBM
Certified Scrum Product Owner (CSPO) Certification Training
Quality in Practice Badge – IBM
IBM Agile Explorer – IBM
Cognitive Practitioner - IBM
Security and Privacy by Design Foundations – IBM
US Army 1983-1989
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridQuote
The more I learn, the more I realize how much I don't know
Albert Einstein
Interests
Guitar
Timeline
Senior Advanced Systems Engineer
General Dynamics Mission Systems (GDMS)
05.2022 - Current
Regional IT Manager
Amazon
04.2019 - 05.2022
Network Manager
IBM, US Forest Service
03.2010 - 03.2019
Network Operations Manager
IBM, DHS
01.2009 - 03.2010
Mission IT Division Manager
InfoZen
03.2008 - 01.2009
Network Engineer IV
Isys Technologies
10.2007 - 03.2008
Senior Information Mgmt Principal
ACS Inc
02.2007 - 09.2007
Senior Network Engineer
Cendant Inc
09.2002 - 02.2007
Network Manager
Flagstar Bank
05.2002 - 09.2002
Sr Project Manager
Cisco Systems Inc
01.2000 - 06.2001
Bachelor of Science - Information Technology
University of Maryland - Global
06.1990 - 06.1998
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