Summary
Overview
Work History
Education
Skills
Websites
Certification Links
Certification
Timeline
Generic
HENRY AKANET

HENRY AKANET

Columbia Heights,United States

Summary

Authoritative Operations Engineer committed to squeezing every drop of performance from owned and acquired assets. Talented at deriving exceptional performance despite budgetary restrictions. Dedicated to boosting performance and throughput metrics without ballooning costs or sacrificing employee comfort. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff. Systems Engineer with extensive experience driving network security and accessibility. Highly skilled with system virtualization using VMware and [System].

Overview

27
27
years of professional experience
1
1
Certification

Work History

Operations Engineer

Ameriprise Financial LLC
  • Troubleshooting, problem diagnosis, problem resolution and ongoing production support for business applications (Risk Agility, Polysystems, and Prophet) within the Risk and Valuation Systems technical unit using SERVICENOW
  • Manage AWS services: EC2, VPC, IAM, CloudFormation, Route53, ACM, FSxN, AWS Secrets Manager, Lambda functions
  • Support change management and configuration management for AWS cloud infrastructure using CI/CD pipelines using CloudFormation, Terraform, Bitbucket repositories, Jenkins tools
  • Automate regularly scheduled tasks using Tidal Workload Automation
  • Use of CyberArk Password Manager and Infoblox in network device administration
  • Database management using SQL queries
  • Ensure the up time and response time SLAs/OLAs for services are met and or exceeded
  • Proactively monitor the stability and performance of various technologies within area of expertise and take appropriate corrective action prior to an incident or problem occurring
  • Ensure patching and regular maintenance is performed as required
  • Actively collaborate with fellow members of the team and contractors/vendors on MS Teams calls to prevent or resolve incidents/problems in an expeditious manner
  • Recommend, deploy and document strategies and solutions for software/hardware/network engineering problems/incidents based upon comprehensive analysis of business goals, objectives, requirements and existing technologies
  • Independently identify key issues, patterns and deviations during the analysis
  • Recommend robust solutions utilizing pragmatic judgment, creativity, and in-depth technical knowledge and evaluation that comprehensively meet the needs of the business
  • Manage effective relationships and works in partnership with leadership, team members, vendors, and contractors to deliver robust technical solutions ensuring that service level commitments and project timeline are maintained
  • Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies
  • Promote re-use and develop consistent technical build, implementation and support processes
  • Validate and adhere to defined standards
  • Create, maintain and update documentation of detailed design documents, diagrams, engineering specifications, build changes, models, troubleshooting and support guides, systems metrics and Standard Operating Procedures as required to ensure operational excellence.

System Engineer

Longevity Holdings LLC
10.2018 - 11.2022
  • Establishing system specifications for workflow, access, information and security requirements
  • Monitoring system performance issues including the installation, configuration, utilization, availability and testing of equipment
  • Troubleshooting of system problems, and escalation of problems to vendors as necessary
  • Administration of system access, policies, and procedures
  • Maintaining compliance consistent with organizational policies across the IT landscape
  • Supporting employees and end users by answering escalation questions, and troubleshooting issues with existing hardware and software
  • Working within an agile team, promoting an atmosphere of continuous improvement
  • Proactively seek ways to improve the organization’s IT landscape
  • A member of the Operations helpdesk providing Tier1 to 3 support on workstation and server hardware, peripherals, multi-function scanner/printers, Windows Operating Systems, and user applications/software
  • This involves both local and remote support of users across 6 sites and interactions with all levels of management to effectively communicate technical issues and necessary resolutions
  • Proficient in the use of Remote-Control applications like Desktop Central, Continnum etc
  • Configuration and management of LAN and WLAN network equipment such HP Aruba switches, Extreme switches, Cisco switches
  • Unifi Wireless Access Points, Network Patch panel management
  • Configuration and management of network security devices-Fortinet Fortigates, Sonicwall
  • Administration of DELL EMC Storage Area Network (SAN) to provision storage for virtualization platform
  • Configuration and management of the virtualization infrastructure (Vsphere 6.7) in provisioning over 100 servers
  • VOIP management of Mitel Connect desk and soft phones
  • Administration of various server network applications: Active Directory, DHCP, DNS, Windows Deployment/SCCM, Intune device management,Certificate Authority, Network Access Control, RADIUS, 802.1X configuration, SMTP, CIFS/Samba setup, DFS, DFSR
  • Designing or redesigning various infrastructure components to address expansion, redundancy, and security requirements of the business
  • Site-to-Site VPN and User VPN access configuration
  • Working within a team to implement and enforce various security controls to meet industry sector Compliance requirements (SOC 2, PCI-DSS)
  • Use of Rapid7 SIEM, Insight IDR, and Vulnerability scanner to centrally manage logs for analysis to detect security incidents; internal and external scanning of infrastructure to detect vulnerabilities
  • Worked as a member of the vulnerability management team to resolve identified vulnerabilities
  • Participated in designing Business Continuity Plan and in the testing of such plans on a regular basis
  • Security roles: firewall reviews, anti-virus deployment and management (Sophos), Microsoft security applications (M365 Defender, Cloud App Security, Sentinel), Data Loss Prevention enforcement using Forcepoint
  • Management and configuration of Cloud infrastructure in AWS (configuration of VPCs, Security Groups, EC2, Workspaces) and Azure; administration of Microsoft Office 365 email services, Sharepoint and Microsoft Teams administration, eDiscovery, IAM, hardware authenticator provisioning
  • Management of external DNS hostings
  • Encryption of mobile devices and laptops using Bitlocker and Microsoft MDM
  • Use of Jira for Configuration management, Change management, and helpdesk ticketing
  • Contribute to the development of security policies, procedures, and guidelines
  • Maintaining compliance consistent with organizational policies across the IT infrastructure
  • Supporting employees at all levels from C-suite to interns and end users by answering escalation questions, and troubleshooting issues with existing hardware and software
  • Working with developers within an agile environment to promote secure application development
  • Proactively seek ways to improve IT service delivery within the organization
  • Backup management using Veeam Backup & Replication 9.5/11
  • A member of the Firewall Review Team, Cyber Incidence Response Team, Vulnerability Remediation Team, and Compliance review and Implementation Team to meet SOC 2 and PCI-DSS requirements
  • Management of vendor and third-party relationships
  • Execution of various projects on the integration of IT infrastructure from business acquisitions and mergers
  • Working with various business units to provision IT resources to facilitate business operations and secure sharing of data with internal and external clients
  • Critically diagnose and triage operation issues and following through to provide prompt resolutions to minimize downtime
  • Documentation of operational problems/issues in the Jira ticketing system along with the resolutions for future reference
  • Mentoring junior team members to be able to resolve system issues and develop relevant skills in the diagnosis of technical issues through knowledge transfer.

Project Computer technician

CentraCare Health
01.2018 - 08.2018
  • Working on project team to upgrade all windows 7 systems to Windows 10
  • Diagnose, repair, rebuild, and refurbish PCs, laptops, monitors, server, and other computer hardware
  • Take responsibility for technology implementation projects and carry them out
  • Ensure the integrity of all electronic data records by following company quality standards
  • Record daily data communication transactions, issues and remedial actions or installation activities on ServiceNow Information Systems Service Management platform
  • Support functionality testing with end users
  • Image and set up new computers
  • Complete transferal of data from PC to PC and troubleshoot software/hardware as well as break/fix issues
  • System administration tasks such as managing Active Directory components, applying security group policies, implementing disk encryption using BitLocker, deploying software using SCCM, network access control using MAC filtering, print server and print queue management
  • Installation and configuration of various computer hardware and peripherals such as PCIe expansion cards, printers, scanners etc.

Graduate Assistant

Saint Cloud State University
01.2017 - 12.2017
  • Assisting the director of graduate studies in the department of Information Systems in the coordination of program administrative tasks and program assessment.

IT Assistant Manager

Society for Family Health
11.2013 - 12.2016
  • Responsible for maintaining the stability, integrity, and reliability of the entire IT infrastructure at the corporate Head Office as the assistant to the Head of IT in charge of Infrastructure
  • This infrastructure includes the enterprise servers which provide the enterprise applications and databases that support the daily business of SFH
  • The applications are SAP, SQL Server 2008/2012, Exchange Server 2007, WSUS, Forefront Threat Management Gateway (Firewall) 2010, Vmware Vsphere ESXi 5.0 servers, Windows Server 2008 R2 servers, NetApp storage
  • Manage and administer the LAN/WAN network connectivity within the HQ, working with a number of ISPs that have SLAs with SFH
  • I head up the Problem Management role and Configuration Management functions with respect to infrastructure components and issues
  • Provide user support to over 600 staff, both in the HQ and the 18 field offices, with respect to workstation problems, printers, scanners, Microsoft Office applications, Email access, Internet access, support on mobile devices, and VPN access to the corporate internal network
  • Provide Executive IT support to Board members, Executive management, and executives of partner organisations and donor agencies both local and foreign
  • Manage the backup of all enterprise servers and applications, replication to the Disaster Recovery location and testing of the Business Continuity Plan.

IT Support Engineer

Churchwood Finance Group
05.2011 - 07.2012
  • Windows Infrastructure Server/Domain administrator (Server 2003/2008, Active Directory, Exchange 2007), Vmware Vsphere 4.1, Vivantio web-based Helpdesk call logging application
  • Desktop/Laptop support and builds on Windows XP, Vista, and 7
  • Installation and maintenance of network equipment e.g Cisco routers, switches, ISA 2006 firewall
  • Maintenance of HP thin clients and virtual servers, backup servers, SAN, file and print servers
  • Awarded “Employee of the Month” after two months of employment.

Branch IT Support-Assistant Manager

Central Bank of Nigeria
09.2008 - 10.2009
  • Worked as an Assistant Manager (1st-3rd Line Support) on Windows-based platforms and banking applications (Oracle ERP, T-24, RTGS, CIFTS)
  • Supported a branch of the CBN with about 250 internal users using Windows XP and Vista
  • Maintained branch printers, desktop PCs, scanners and servers for banking applications, DHCP
  • LAN and WAN administration, ensuring availability of critical IT network resources and vendor compliance with SLAs, tracking and management of IT infrastructure
  • Use of Peregrine helpdesk software in an ITIL–based corporate work environment.

Regional IT Officer

Access Bank Plc
09.2005 - 07.2008
  • Regional IT officer supervising all IT support staff in all branches of the bank in the Federal Capital Territory region of Nigeria (17 branches) with 400+ users
  • Maintenance of network routers and switches (Cisco) throughout the region
  • Duties included ensuring availability and maintenance of critical IT infrastructure within branches to facilitate daily bank operations and services to customers and staff, covering Cashpoint/Automatic Teller Machines (ATMs)
  • Provided IT support on a range of end-user equipment like laptops, printers, digital cameras, scanners etc
  • Served as escalation point for all IT infrastructure incidents within the region.

Enlisted Soldier

Nigerian Army
07.1995 - 09.2004
  • Served in the Nigerian army and discharged honourably.

Education

Masters in Information Assurance -

Saint Cloud State University
12.2018

Master of Science Degree in Data Telecommunications and Networks -

University of Salford

Bachelor of Engineering Degree in Electrical Engineering -

Ahmadu Bello University
07.2003

Associate Degree in Electrical and Electronics Engineering -

Kaduna Polytechnic
09.1997

Skills

  • Windows Server Administration (2008R2/2012R2,20162019,2022)
  • Active Directory
  • TCP/IP
  • DNS
  • DHCP
  • Group Policy Implementation
  • ADFS
  • CA
  • DFS
  • LDAP
  • Terminal services
  • Data Security and Encryption
  • ISA Server 2006
  • Exchange Server 2013/2016/Online
  • MSSQL server administration
  • SharePoint Server administration-2013/2016/2019
  • Acronis Imaging and Backup
  • CommVault
  • Veeam Backup & Replication 95/11
  • Symantec Backup Exec
  • IP Telephony Support-Mitel/Shortel
  • Cisco Call Manager
  • Network administration-Switch and Router management
  • Endpoint VPN
  • IPSec Tunnel configuration
  • Fortinet and Sonicwall firewalls
  • Wi-Fi routers
  • Desktop Central
  • SCCM
  • WSUS
  • SCOM
  • MECM
  • Microsoft Endpoint Configuration Manager
  • Microsoft 365 administration
  • Sophos
  • Mcafee
  • Webroot
  • Forcepoint/Websense DLP
  • Mimecast Email security
  • Rapid7 Insight IDR
  • Rapid7 Vulnerability scanner
  • Microsoft Forefront Threat Management Gateway
  • Cloud Services administration- AWS
  • Azure and Google Cloud services
  • Citrix Xenserver and XenApp 6
  • Security Information and Event Management (SIEM)
  • Splunk
  • Solarwinds LEM
  • PRTG
  • Snort
  • Bro
  • Graylog
  • Scapy
  • Rapid7
  • Wireshark network protocol analyser
  • Vmware Vsphere and Hyper-V
  • Ubuntu
  • Fedora
  • Debian
  • Kali
  • Security Onion
  • HP Nimble SAN
  • NetApp ONTAP
  • Dell EMC
  • BMC Remedy and ServiceNow
  • Jira Enterprise ITSM/Service Desk applications
  • Acquainted with the concepts of penetration testing
  • Vulnerability assessment
  • And risk assessment
  • Data loss prevention
  • Management of Cloud infrastructure (AWS
  • Azure)
  • AWS Security certified
  • Familiar with AWS CloudHSM concepts
  • Familiar with automation and configuration tools such as Ansible
  • Puppet
  • Chef
  • Acquainted with Agile and SDLC concepts
  • Installing, Configuring, Upgrading IT hardware
  • And maintenance of workspace hardware- Desktops
  • Thin clients
  • Multi-function printers
  • Data Center management: HP/Dell servers
  • UPS
  • HVAC
  • Server racks
  • C/C network programming
  • VB Scripting
  • PowerShell
  • Batch scripting
  • SOX, COBIT, HIPAA, , HiTRUST, PCI-DSS
  • OWASP, ISO/IEC 27001, NIST, FIPS, ITIL, SOC 2
  • Incidence management
  • Vulnerability management
  • Compliance assessment
  • Working on integration and migration projects due to mergers and acquisitions
  • Certifications: ITILv3
  • PRINCE2 (PRojects IN Controlled Environments)
  • System Engineering
  • Troubleshooting
  • Hardware and software installation
  • Technical Support
  • Incident Management
  • Project Management
  • LAN/WAN
  • Systems Analysis
  • IT Infrastructure
  • Virtualization
  • Server Management
  • ITIL Framework
  • IT Management
  • Cloud services
  • Configuration Management
  • Information Security
  • Enterprise Architecture
  • Security Protocols
  • Network infrastructure administration
  • Web Security
  • Switches and routers
  • Help Desk Software
  • Virtualization Technologies
  • Data Storage Solutions
  • Nagios monitoring software
  • Disaster Recovery
  • Scripting Languages
  • Capacity Planning
  • Business Continuity
  • Vendor Management
  • Bandwidth Evaluations
  • User Support
  • System Troubleshooting
  • Helpdesk operations
  • TCP/IP protocol
  • Root Cause Analysis
  • Hardware integration
  • Cloud Computing
  • Network Security
  • Firewalls
  • Cybersecurity
  • Infrastructure tracking
  • Linux Certification
  • Network Architecture
  • Microsoft Exchange
  • Critical Thinking
  • Technical Support and Assistance
  • Communication and Team Collaboration
  • Technical Guidance

Certification Links

  • Https://www.credly.com/users/henry-akanet/badges
  • Https://docs.microsoft.com/en-us/users/henryakanet-5337/transcript/vy0w0t96rowl689
  • Https://cs.lpi.org/caf/Xamman/certification/verify/LPI000312947/a9d8jkrme8

Certification

Microsoft 365 Certified: Enterprise Administrator Expert, Linux Professional Institute Level 2 Certification, COMPTIA A+, Network+, Security+, Server+, Linux+, Cyber Security Analyst+, CompTIA Secure Cloud Professional, CompTIA Cloud Admin Professional, CompTIA Network Infrastructure Professional, CompTIA IT Operations Specialist, CompTIA Linux Network Professional, CompTIA Secure Infrastructure Specialist, ITILv3 Foundation, PRINCE2 (PRojects IN Controlled Environments) Foundation, EMC Associate Information Storage and Management Version 3.0, MCSE: Cloud Platform and Infrastructure, MCSA: Windows Server 2012, MCSA: Windows Server 2008, MCITP: Server Administrator on Windows Server 2008, MCTS: Configuring Exchange Server 2007, MCTS: Configuring Windows Server 2008 Active Directory, MCTS: Configuring Windows Server 2008 Network Infrastructure, MCTS: Configuring Windows 7

Timeline

System Engineer

Longevity Holdings LLC
10.2018 - 11.2022

Project Computer technician

CentraCare Health
01.2018 - 08.2018

Graduate Assistant

Saint Cloud State University
01.2017 - 12.2017

IT Assistant Manager

Society for Family Health
11.2013 - 12.2016

IT Support Engineer

Churchwood Finance Group
05.2011 - 07.2012

Branch IT Support-Assistant Manager

Central Bank of Nigeria
09.2008 - 10.2009

Regional IT Officer

Access Bank Plc
09.2005 - 07.2008

Enlisted Soldier

Nigerian Army
07.1995 - 09.2004

Operations Engineer

Ameriprise Financial LLC

Masters in Information Assurance -

Saint Cloud State University

Master of Science Degree in Data Telecommunications and Networks -

University of Salford

Bachelor of Engineering Degree in Electrical Engineering -

Ahmadu Bello University

Associate Degree in Electrical and Electronics Engineering -

Kaduna Polytechnic

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