Kristie Ogburn
Worthington,OH
Summary
Hardworking Package Handler with more than 1 year in package handling. Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent interpersonal, organizational and time management abilities. Resourceful package handler able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 22 years of experience working in busy fast pace environments. Hardworking Package Handler with more than 1 year in package handling. Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent interpersonal, organizational and time management abilities. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
18
18
years of professional experience
Work History
Package Handler
FedEx:Ground
Whitehall,Oh, OH
02.2021 - Current
- Loaded packages onto transport vehicle's to be distributed for over 1 yr.
- Prepared pallets of boxes for easy transportation.
- Inspected incoming and outgoing packages to verify accuracy and prevent errors.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Informed team of damaged items immediately when unloading and receiving.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Assisted managers with during busy periods, developing new skills while boosting warehouse efficiency.
- Safely transported hazardous items avoiding accidents and mishaps.
- Inspected equipment and used troubleshooting approaches
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Assembled, sealed and loaded packages into correct trucks.
- Delivered updates on anticipated task completion times.
- Removed debris and hazardous materials from packing area
- Kept records accurate and current by documenting movements in company system for over 1 yr.
Shift Manager
McDonald's Restaurant
Delaware, OH
11.2017 - 07.2021
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts for more than 22 years
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Trained back-up associates and led crew members in managing operations of storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Oversaw restocking of supplies and other functions to prepare for daytime business.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Conducted monthly inventories of raw materials and components on work floor.
- Directed staff and managed annual capital budget.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control and store opening and closing procedures.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Self Contractor
Above & Beyond Cleaning
Columbus, OH
04.2010 - 04.2016
- Maintained controls over expenses and inventory for optimal budget tracking.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Used time management and efficient cleaning methods to meet deadlines.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Completed routine floor stripping, sealing and finishing.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Handled 10 plus, calls per day to address customer inquiries and concerns
- Carried out day-day-day duties accurately and efficiently for over 22 yrs.
Assistant Director
Apple Of Gods Eye Christian Day Care And Preschool
Columbus, OH
05.2002 - 12.2009
- 2Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Trained and mentored new employees on industry practices and business operations.
- Provided strategic analysis for manufacturing life cycles, technologies, process validations and robustness.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Recruited, selected and retained quality administrators, teachers and support staff.
- Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Conducted trainings and mentored staff, consistently improving performance.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
- Communicated with owners, board members and support team concerning personnel matters.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
- Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff.
- Interviewed all parents and children for enrollment.
- Attended approved training and continuing education courses to maintain certifications.
- Managed program paperwork and child records to comply with state requirements.
- Engaged with parents and families to build positive relationships for children to thrive.
- Executed marketing plan and promoted positive image to achieve enrollment goals.
- Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Operated Apple Of Gods Eye Christian Day Care And Preschool in accordance with company and state licensing standards.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Led team of 40 employees in special projects and daily operations
- Expedited investigations, action plans and schedules for daily activities
Education
Bachelor of Arts -
Purdue University Global
On Line01.2004
High School Diploma -
Northland High School
Columbus, OH05.2000
Skills
- Loading and Unloading
- Container Tagging and Marking
- Equipment Operation
- Manual Dexterity
- Work Order Following
- Loading Dock Operations
- Standards Compliance
- Physical Strength and Stamina
- Deadline Meeting
- Accuracy and Precision
- Adaptable to Changing Needs
- Load Security and Guidance
- Critical Thinking
- Attention to Detail
- Relationship Building
- Stacking and Staging
- Willing to Learn
- Staff Recruiting and Hiring
- Staff Scheduling
- Quality Control and Oversight
- Instruction and Delegation
- Customer Service
- Vendor Relationships
- Current in Culinary Trends
- Coordinating Kitchen Staff
- Food Preparing, Plating and Presentation
- Sanitation and Cleaning
- Creative Thinking
- Quality Assessment
- Cost Control and Budgeting
- Team Leadership
- Cooking Technique Demonstrations
- Decision Making
- Continuing education
- Online learning tools
- Class instruction
- Technology-based curriculum
- Special education
- Skills development
- Lesson planning
- Policy collaboration
- Student and parent relations
- Mentoring students
- Behavior management
- Professional development
- Learning support
- Classroom management
- Excellent Communication
- Self-Motivated
- Multitasking Abilities
- Teamwork and Collaboration
- First Aid/CPR
- Cultural Awareness
Timeline
Package Handler
FedEx:Ground
02.2021 - Current
Shift Manager
McDonald's Restaurant
11.2017 - 07.2021
Self Contractor
Above & Beyond Cleaning
04.2010 - 04.2016
Assistant Director
Apple Of Gods Eye Christian Day Care And Preschool
05.2002 - 12.2009
Bachelor of Arts -
Purdue University Global
High School Diploma -
Northland High School