Andrea Rubio
Las Vegas,NV
Summary
Bilingual hard-working professional known for reliability and upholding excellence. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Authorized to work in the US for any employer.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Customer Connexx
07.2021 - 05.2023
- Handle 60+ calls daily with duties including signing up new customers, process all incoming orders and documenting the order processes, maintaining the processing manuals
- Actively listened to customers, handled concerns quickly, courteously and professionally and escalated major issues to supervisor.
- Communicate with customers over the phone to provide service information, enter orders for recycling, cancel appointments and obtain information about complaints
- Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the root cause, and ensure a resolution.
- Updated account information to maintain customer records.
Customer Service Agent
AGR Group
01.2020 - 07.2021
- Provides white-glove service to electric and customers (both commercial and residential) across the country, comprehensively handling processes from enrollment all the way to disconnection
- Represents energy supplier clients over the phone and via email by following client requirements for scripting, database operations, contract setup, pricing, and system operations management
- Promoted to Campaign Administrator encompassing additional duties such as escalated emails via ticketing system and escalated phone calls
- Supports leadership when supervisors are unavailable and steps in as a reliable mentor for multiple clients
- Managed high-volume of inbound and outbound customer calls
- Investigated and solved routine and complex customer issues to earn repeat business.
Education
Coursework in - Language Interpretation And Translation
DE LA MORA Institute Of Interpretation
03.2023
A.S - Administration of Justice
Mohave Community College
05.2017
High School Diploma -
Lake Havasu High School
Lake Havasu City, AZ05.2009
Skills
- Microsoft Suite, Adobe Suite
- Mac & Windows Operating
- Microsoft Excel
- Order Entry
- Microsoft Word
- Managing Multiple Tasks
- Dex/Forte: Credit Card Payment Processing
- Efficient and Detail-Oriented
- Typing
- Customer Data Confidentiality
- Active Listening
- Understanding Customer Needs
Languages
Spanish
Timeline
Customer Service Representative
Customer Connexx
07.2021 - 05.2023
Customer Service Agent
AGR Group
01.2020 - 07.2021
Coursework in - Language Interpretation And Translation
DE LA MORA Institute Of Interpretation
A.S - Administration of Justice
Mohave Community College
High School Diploma -
Lake Havasu High School
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