Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
ZIANI FRANCOIS
Customer Service Representative
New York,NY
Summary
Overview
9
years of professional experience
3
years of post-secondary education
Work History
Convergent USA - National Grid
Customer Service Representative
04.2021 - Current
Job overview
- Handle 100 + calls daily, resolving client issues by providing solutions, including registering new clients, evaluating client data, canceling services, while reporting to supervisors and updating client records
- Provide a timely response to the client while searching for a solution to an unpredictable challenges
- Determine client eligibility for a payment plan by analyzing their financial information in alignment with company policies and procedures
- Identify CRM errors, alert managerial staff and trouble shoot solutions to ensure the best outcomes
- Consistently met and/or superseded customer service goals and quotas
- Provide support to the customer service teams by developing customer service "cheat sheets" to help guide them in new training initiatives and procedures while maintaining a 98% on training quizzes
- Maintain a proactive and personalized attitude to maximize the customer experience
Loft/Ascena Retail Group
Sales Associate
03.2019 - 08.2020
Job overview
- Provided high-level customer service to increase sales and to obtain the daily and monthly goals set by the Loft including increasing the sale of Loft credit cards to customers
- Engaged with clients to determine their needs and recommended additional options including the Loft’s All Reward Program and All Rewards Credit Card
- Partnered with team members to ensure high quality customer service and a positive, productive workspace
- Maintained attractive and appealing displays to promote the Loft's brand and styling including dressing mannequins and resetting sales floor
- Worked the register and fitting room while maintaining the sales floor during high demand times
Jazz
Radio Production Intern
09.2018 - 12.2018
Job overview
- Scheduled and coordinated programming, public service announcements and advertisements to increase viewership and brand partnerships for the university’s radio station
- Performed voiceovers and PSAs for the student segment of the programming content
- Produced articles and visuals for the media platform’s website to increase online engagement, edited audio clips on Adobe Audition and revised radio hosting sound bites for quality production
Cheyney University of Pennsylvania
Administrative Assistant
09.2014 - 05.2015
Job overview
- Managed and executed instruction from the director of the housing department, including organizing/ prioritizing schedules, events, room setup and ordering needed supplies
- Acted as a liaison between the dormitory residents and the administrative housing staff utilizing oral and written communication while maintaining high levels of customer service in a timely, efficient manner
- Collaborated with the housing team to improve and make the workflow processes more efficient
Education
Clark Atlanta University
Bachelor's of Arts from Mass Media Arts – Radio, Television and Film
08.2015 - 05.2018
University Overview
Skills
Adobe Audition, Adobe Premiere Pro, iMovie, Microsoft Suite, Sales Force and Google Suiteundefined
Timeline
Customer Service Representative
Convergent USA - National Grid
04.2021 - Current
Sales Associate
Loft/Ascena Retail Group
03.2019 - 08.2020
Radio Production Intern
Jazz
09.2018 - 12.2018
Clark Atlanta University
Bachelor's of Arts from Mass Media Arts – Radio, Television and Film
08.2015 - 05.2018
Administrative Assistant
Cheyney University of Pennsylvania
09.2014 - 05.2015
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