Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kaysee Rhodes

Austin,AR

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Topline Cleaners
  • Open and close the building, ensure everything is unlocked/locked and ready to go
  • Direct contact with customers taking in items and returning cleaned items to them
  • Running credit cards, counting cash, ensuring the drawer is balanced
  • Problem solve in difficult situations to ensure things are handled in the best way possible for the customer and their clothing.

Customer Service

Lantana Dry Cleaners
11.2021 - 05.2022
  • Open and close the building, ensuring everything is set up as needed for the workday
  • Accept customer orders, processed inbound items
  • Processed customers payments and checkouts
  • Resolve customer issues if orders are incorrect
  • Helped customers out to their vehicles if needed

Enrollment Agent

IdentoGo
03.2021 - 11.2021
  • Sole person in charge of enrollment center, including reception, service, and checkout
  • Processed fingerprints of on average 65 customers a day, while maintaining an average appointment time of 5 minutes
  • Ensured each customer had a smooth experience while answering any questions they may have about the process
  • Maintained cleanliness of the enrollment center, while ensuring COVID-19 regulations were followed at all times.

Captioning Assistant

Captel Service Specialists
12.2020 - 03.2021
  • Helping customers by captioning important phone calls for people that are hard of hearing
  • Ensured accuracy of captions, stopping to make corrections
  • 98% accuracy rate

Stock Team Member

Ross Dress For Less
06.2019 - 12.2019
  • Bringing in the truck by processing boxes and organizing the items to their designated cart to be ran to the sales floor and put in the proper location
  • Very good with time management and working quickly
  • Able to meet the designated goal time set by the stock lead.

Program Director

Midlothian high
08.2016 - 05.2019
  • Writing, editing, and proofreading news scripts
  • Direct a team of 15 people on a daily basis for news segments
  • Directed 2 graduation ceremonies consisting of over 800 students combined
  • Troubleshooting broken equipment
  • Signing off on financial decisions for the program
  • Assigning segments to reporters
  • Editing news to ensure everything is as professional as possible

Courtesy Clerk

Kroger Stores
10.2017 - 02.2018
  • Helped customers have an easier shopping experience by ensuring they had shopping carts readily available as well as offering aid bringing their purchased items for their vehicles

Education

High School Diploma -

Midlothian High School
Midlothian
05.2019

Skills

  • Adobe Photoshop
  • Adobe Premiere Pro
  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Outlook
  • Adobe After Effects
  • Microsoft Office (4 years)
  • Video Editing
  • Video Production
  • Filming
  • Photography (6 years)
  • Photo Editing (4 years)
  • Customer Service (1 year)
  • Typing (7 years)
  • Leadership
  • Windows
  • Social Media Management
  • Adobe Lightroom
  • Journalism
  • Adobe Creative Suite
  • Proofreading
  • Content creation
  • Blogging
  • Creative writing
  • Time management
  • Computer literacy
  • Office experience
  • Computer skills
  • Assessments
  • Data Entry: Accuracy — Expert
  • November 2020
  • Entering data quickly and accurately
  • Full results: Expert
  • Attention to Detail — Highly Proficient
  • Identifying differences in materials, following instructions, and detecting details among distracting
  • Information
  • Full results: Highly Proficient
  • Customer Service — Highly Proficient
  • Identifying and resolving common customer issues
  • Typing — Expert
  • Transcribing text using a standard keyboard
  • Administrative Support Professional Fit — Expert
  • Measures the traits that are important for successful administrative support professionals
  • Memorization — Expert
  • December 2020
  • Committing product or merchandise information to memory and recalling it at a later time
  • Sales Skills — Proficient
  • Influencing and negotiating with customers
  • Full results: Proficient
  • Filing & Organization — Highly Proficient
  • Arranging and managing information or materials using a set of rules
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Answering Customer Questions

Timeline

Customer Service

Lantana Dry Cleaners
11.2021 - 05.2022

Enrollment Agent

IdentoGo
03.2021 - 11.2021

Captioning Assistant

Captel Service Specialists
12.2020 - 03.2021

Stock Team Member

Ross Dress For Less
06.2019 - 12.2019

Courtesy Clerk

Kroger Stores
10.2017 - 02.2018

Program Director

Midlothian high
08.2016 - 05.2019

Customer Service Representative

Topline Cleaners

High School Diploma -

Midlothian High School

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Kaysee Rhodes