Paul Magaz-Haick
Vancouver
Summary
Over eight years of diverse experience in dynamic work environments, including valuable customer service roles. Adept at effective collaboration within teams while thriving independently. Demonstrates a keen ability to quickly assimilate new information and excel under pressure, consistently delivering high-quality results. Recognized for strong problem-solving skills and adaptability in fast-paced settings. Fully authorized to work in the US for any employer, bringing a commitment to excellence and a proactive approach to every opportunity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CCLI
12.2023 - Current
- Assist customers with inquiries, complaints, and orders via various communication channels such as phone, email, and live chat. Provide information about products or services, resolve customer issues, and ensure satisfaction. Working on data entry to update customer accounts, process orders, and maintain accurate records. Collaboration with other departments to address complex customer concerns and contribute to improving overall customer experience. Strong communication, problem-solving, and interpersonal skills are key for success in this role.
Assistant Manager
Chick-fil-A Restaurants
05.2022 - 12.2023
- Overseeing daily operations, managing staff, ensuring excellent customer service, maintaining food quality and safety standards, and assisting with administrative tasks like scheduling and inventory management. Also play a crucial role in training and development, fostering a positive work environment, and implementing company policies and procedures. Strong leadership, communication, and organizational skills are essential in this role.
Front Desk Receptionist
Elements Massage
06.2021 - 05.2022
- Check people in for appointments, and make sure clients fill out appropriate paper work before session. Attend phone and help people schedule their appointments. Keep everything stocked and cleaned as well as doing laundry for necessary items for massage therapists. Aligning clients to appropriate massage therapist so needs are met.
Floor staff
Regal Cascade IMAX & RPX
01.2019 - 01.2020
- Worked; Usher, Concessions, Door and Box. Learned a lot of valuable customer service skills as well also working stock when we had shipment.
American Eagle Outfitters
09.2018 - 01.2019
- Learned doing stock as well as working with clothing. Also would help with floor sets when I was not in school or did not have school.
Crew
McDonald's
08.2016 - 06.2018
- Worked all positions from working with customers in the fast pace environment of drive thru to working on grill making and preparing food. Also got experience working stock here.
Education
Bachelor's degree - Business Management
Clark College
Vancouver, WA12.2025
BBA - International Business
University of Washington
Seattle, WA12-2027
Skills
- Computer skills
- Working with people with autism
- Adobe Illustrator
- Stocking
- Communication skills
- B2B sales
- Layout Design
- Adobe Premiere
- Adobe Photoshop
- Account management
- Organizational skills
- Photography
- Graphic Design
- Food Production
- Web Design
- Adobe Lightroom
- Food Handling
- Customer service
- Food Safety
- Cleaning Experience
- Social Media Management
- Food Preparation
- Microsoft Office
- Cashiering
- Cash handling
- Time management
- Negotiation
- POS
- Adobe After Effects
- Computer Skills
Certification
Driver's License
Languages
English - Fluent
Spanish - Fluent
Additional Information
- Professional Skills
- Customer service Advanced
- Sales Advanced
- Cash handling Advanced
- Stocking Advanced
Timeline
Customer Service Representative
CCLI
12.2023 - Current
Assistant Manager
Chick-fil-A Restaurants
05.2022 - 12.2023
Front Desk Receptionist
Elements Massage
06.2021 - 05.2022
Floor staff
Regal Cascade IMAX & RPX
01.2019 - 01.2020
American Eagle Outfitters
09.2018 - 01.2019
Crew
McDonald's
08.2016 - 06.2018
Bachelor's degree - Business Management
Clark College
BBA - International Business
University of Washington