Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Interests
Timeline
Generic

Yomairi Martinez

Bronx,USA

Summary

Experienced customer service professional with a dynamic background in call-center and retail store settings. Exceptional at providing outstanding service, cultivating loyal relationships, resolving issues, and driving sales. Adept at understanding customer requirements, effectively communicating product advantages, and delivering valuable solutions. Highly professional, dependable, and self-motivated with a proven ability to work independently.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Verisma Systems Inc
06.2023 - Current
  • Strong data entry skills
  • Excellent verbal and written communication skills
  • Advanced organization skills
  • Attention to detail to ensure accuracy
  • Familiarity with medical terminology
  • Vital information intake, verifiable accessing skills
  • Good time management skills
  • Excellent problem-solving skills
  • Comforting patients by anticipating anxieties and effectively answering questions
  • Ensuring availability of treatment information by retrieving and updating patient records
  • Providing introductory information to new customers
  • Ensuring that customers are satisfied with products or services
  • Following up with clients or customers to check that they're still satisfied with any purchases
  • Letting customers or clients know about additional products or services
  • Determining the quickest, most effective ways to answer a client's or customer's questions
  • Escalating queries and concerns
  • Troubleshooting common issues with a product or service
  • Working with a team of CSRs and other departments to find appropriate solutions

Member Navigator

Clover Health
12.2020 - 03.2023
  • Work remotely and independently to achieve the desired metrics as defined by your contractual agreement
  • Drive and build rapport with our medicare population through inbound and outbound prospecting efforts
  • Educate and effectively communicate the value of our clinical programs and offerings, successfully enrolling members into them
  • Develop and refine sales strategies and techniques to inform and yield high conversion rates
  • Ensure and be held accountable for meeting daily enrollment targets and productivity objectives
  • Record and document all efforts to allow for funnel and metric tracking as well as, overall customer relationship management
  • Foster relationships with our medicare population with the utmost integrity to ensure the needs of our members are being met

Medical Front Desk Receptionist

Theradynmics Physical Rehab
06.2019 - 01.2020
  • Manages inbound and outbound phone calls and inquiries
  • Routes calls and messages within the practice management system to appropriate staff
  • Adheres to 'scripts' and protocols for responding to requests and questions
  • Escalates complex or difficult situations
  • Schedules and/or reschedules patient appointments within the practice management system
  • Obtains, reviews and updates patient demographic and insurance information within the practice management billing system
  • Manages patient chart process to ensure that information is inputted and scanned properly
  • May provide coverage to other administrative patient-facing roles as needed
  • If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required

Administrative Assistant / Receptionist

E&M Ice Cream Inc
10.2013 - 05.2019
  • Assist All Employees And Customer At The Front Desk
  • Track Down All Incoming And Outgoing Packages
  • Answering All Incoming And Distribute Them To The Right Department
  • Assist With Projects Given To Me By VP And Managers
  • QuickBooks And Other Programs As Of Dsd Manager Portal

Project Coordinator

One Stop Maintenance
03.2010 - 12.2010
  • Prepares Records Of Project Activities, Oversees And Ensures The Timely Processing In And The Delivery Of Required Materials
  • Verify And Analyzes The Accuracy Of All Data And Information Used Or Generated By Project Resolves Any Discrepancies Or Problem
  • Serves As Liaison For The Department Coordinates Activities And Exchange Information
  • Participate in project design meetings and propose improvements if necessary
  • Evaluate potential problems and technical hitches and develop solutions
  • Plan and manage team goals, project schedules and new information
  • Supervise current projects and coordinate all team members to keep workflow on track
  • Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored
  • Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails
  • Communicate with clients to identify and define project requirements, scope and objectives
  • Adhere to budget by monitoring expenses and implementing cost-saving measures

Education

Associates Of Applied Science - Management

Tci College Of Technology

High school diploma - Business

Dewitt Clinton High School
Bronx, NY
08.2007

Skills

  • Microsoft Word
  • Excel
  • Leadership
  • Write
  • Microsoft Office
  • Office experience
  • Continuous improvement
  • Time management
  • Medical sales
  • Medical Office Experience
  • Office Management
  • Outside sales
  • Medical receptionist
  • Project Coordination
  • Medical Terminology
  • Organizational skills
  • Microsoft Powerpoint
  • Analysis skills
  • Communication skills
  • Medical Scheduling
  • Clerical experience
  • Computer literacy
  • Technical sales
  • Team Player
  • Enthusiastic Personality
  • Work Well With Others
  • Laboratory experience
  • HIPAA
  • Front desk
  • Adobe Acrobat
  • Medical billing
  • Product demos
  • Insurance Verification
  • Negotiation
  • Personal Assistant Experience
  • Medical coding
  • Patient monitoring
  • Restaurant experience
  • Epic
  • EMR Systems
  • Sales
  • Data Entry
  • Customer service
  • Phone etiquette
  • Microsoft Outlook
  • Salesforce
  • Bookkeeping
  • Administrative Experience
  • Microsoft Excel
  • Medical records
  • Bilingual
  • Microsoft Office Suite
  • QuickBooks
  • Integrasys
  • Dsd Manager
  • Social Media Platforms
  • Computer skills
  • B2B sales
  • Team coordination experience
  • Listening skills
  • Organization skills
  • Detail-oriented
  • Active listening
  • Emergency response training
  • Telephone skills
  • Team coordination
  • Critical thinking
  • GPS navigation proficiency
  • Telephone etiquette
  • Strong problem solver
  • Customer/Client relations
  • Documentation management
  • Data entry
  • Documentation and recordkeeping
  • Problem-solving skills
  • Data inputting
  • Flexible and adaptable
  • Customer relations
  • Navigation
  • Verbal and written communication
  • Project scheduling
  • Problem resolution
  • Multi-line telephone operation
  • Administrative skills
  • Typing speed
  • Relationship building
  • Scheduling and calendar management
  • Scheduling appointments
  • Team leadership
  • Call center experience
  • Office organization
  • Computer proficiency
  • Aircraft maintenance reports
  • Oral and writing communication
  • Information protection
  • Excel spreadsheets

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

Spanish
Full Professional
English
Full Professional

Interests

  • I enjoy helping others and giving back to the community
  • Cooking
  • DIY and Home Improvement
  • Documenting and sharing travel experiences
  • I like working with my hands and fixing things
  • Participating in local clean-up initiatives
  • Music
  • Getting involved in local advocacy groups to promote positive change in the community
  • Gym Workouts
  • Blogging/Vlogging
  • I like looking at the stars and learning about constellations

Timeline

Customer Service Representative

Verisma Systems Inc
06.2023 - Current

Member Navigator

Clover Health
12.2020 - 03.2023

Medical Front Desk Receptionist

Theradynmics Physical Rehab
06.2019 - 01.2020

Administrative Assistant / Receptionist

E&M Ice Cream Inc
10.2013 - 05.2019

Project Coordinator

One Stop Maintenance
03.2010 - 12.2010

High school diploma - Business

Dewitt Clinton High School

Associates Of Applied Science - Management

Tci College Of Technology

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Yomairi Martinez