Rachel Taylor
Johnson City ,TN
Summary
Dynamic Event Coordinator with a proven track record at Cranberries Cafe, excelling in event logistics and crisis management. Adept at project management and guest relations, I enhance client satisfaction through effective communication and tailored solutions. Recognized for improving event outcomes and maintaining composure under pressure while managing complex schedules.
Overview
11
11
years of professional experience
Work History
Event Coordinator
Cranberries Cafe
Johnson City, TN
11.2014 - 01.2024
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Staffing Analyst
Mountain States Health Alliance
Johnson City, TN
09.2012 - 07.2013
- Analyzed exit interview data to identify areas of improvement in employee engagement and satisfaction initiatives.
- Managed complex project timelines involving multiple departments while maintaining seamless coordination among all parties involved.
- Reduced employee turnover through effective workforce planning strategies.
Patient Access Representative
Johnson City Medical Center
Johnson City, TN
07.2015 - 12.2017
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
Psychology
East Tennessee State University
Johnson City, TNFamily Christian Academy
Blountville, TN05.2003
Skills
- Event planning
- Project management
- Scheduling
- Time management
- Decision-making
- Guest relations
- Crisis management
- Special events planning
- Guest management
Timeline
Patient Access Representative
Johnson City Medical Center
07.2015 - 12.2017
Event Coordinator
Cranberries Cafe
11.2014 - 01.2024
Staffing Analyst
Mountain States Health Alliance
09.2012 - 07.2013
Psychology
East Tennessee State University
Family Christian Academy