Joshua Gonzalez
Indianapolis,IN
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
5
5
years of professional experience
Work History
Technician Specialist
Jiffy Lube
01.2023 - Current
- Reduced repair times by creating an organized system for tracking tools, parts, and resources.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Assisted in the training of new employees, sharing expertise and best practices for successful oil change operations.
Custodian
EMS
06.2022 - 01.2023
- Promoted sustainability initiatives within the school community through recycling programs implementation.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
Conveyor Belt Operator
Heartland
03.2021 - 06.2022
- Played a key role in meeting deadlines for orders through consistent attention to detail when managing conveyor belt operations.
- Expedited material handling processes by efficiently loading and unloading items onto conveyors according to specific requirements.
- Observed machine operation and made adjustments during production run while operating two or more machines.
Bellman
Mariott
02.2020 - 03.2020
- Supported event setup and teardown, contributing to the success of numerous conferences and meetings.
- Provided safe transportation of guest valuables to assigned rooms or storage locations as required.
- Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
- Opened doors and transported luggage for customers with care and efficiency.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
Electronics Sales Associate
Walmart
01.2019 - 02.2020
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Applied knowledge of electronics products to educate prospects and customers.
- Checked to see if requested items were available from store's inventory.
- Located merchandise across various stores to address customer needs.
Education
High School Diploma -
Pike High School
Indianapolis, IN05.2020
Skills
- Good Judgment
- Problem-Solving
- Teamwork and Collaboration
- Calm Under Pressure
- Dependable and Responsible
- Critical Thinking
- Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
Technician Specialist
Jiffy Lube
01.2023 - Current
Custodian
EMS
06.2022 - 01.2023
Conveyor Belt Operator
Heartland
03.2021 - 06.2022
Bellman
Mariott
02.2020 - 03.2020
Electronics Sales Associate
Walmart
01.2019 - 02.2020
High School Diploma -
Pike High School