Microsoft 365 Office
Karla Baez
Riverside,CA
Summary
Latina US citizen, born and raised in East Los Angeles California with a great sense of integrity. I am currently in school for my bachelors degree in Physics. Science and Astronomy are my passion but I have a strong background in Entertainment. I am incredibly hard working and an optimist, I love to smile and make others happy. I enjoy working with others whether it is coworkers or customers. Thank you for taking the time to read my resume.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
The Escape Game
07.2022 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Meticulously overseen all games and the employees running them.
- Successfully resolved any service failures that came up during game processes.
- Implemented safety protocols in case of emergency.
- Organized all cleaning and gaming tasks for the shift.
Game Master
Trapped! Escape Room
02.2021 - 07.2022
- Explained company policies, game rules and safety requirements.
- Scheduled all shifts for all company employees.
- Used debugging techniques to identify issues with computer code/puzzles and resolve errors.
- Serviced bathrooms by picking up debris, wiping down surfaces and restocking supplies as well as deep cleaned.
- Set up games with specific subject matter and stories.
- Communicated clearly and on-time to share clues and direct game actions.
- Mentored newly hired and junior game masters in office and departmental policies and procedures.
- Assisted developers in identifying bugs or glitches through comprehensive testing of new content before release.
- Enhanced player experience by creating immersive storylines and engaging game content.
Cheerleading Instructor
World Class Cheerleading
01.2019 - 04.2022
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Hosted high school and all-star competitions, doing many different jobs to ensure the competition ran smoothly and on time.
- Taught correct cheerleading techniques for jumps, stunts, and dance.
- Evaluated and revised cheer/dance material to achieve student-centered learning of all material.
- Used updated safety requirements to ensure well being of all cheerleading student.
- Traveled all throughout California to coach various teams in their training camps.
- Improved student performance by defining clear goals and communicating performance metrics.
Concessions Worker
Irwindale Speedway
12.2018 - 08.2020
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Consistently provided friendly service to promote better customer engagement.
- Monitored inventory and notified management of deficiencies or shortages.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Kept work station clean and sanitary during and after shift.
- Corrected order issues, provided refunds and replaced items.
- Returned unused food items to designated storage areas, making sure to cover and date perishables.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Accurately operated cash register to process customer payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
High School Diploma -
Sierra Vista High School
Baldwin Park, CA06-2019
No Degree - Physics
Riverside City College
Riverside, CA06.2027
Skills
- Game preparation
- Complaint Resolution
- Guest supervision
- Basic repair skills
- Customer service expertise
- Effective communication
- College Calculus math skills
- Staff Training
- Coaching and mentoring
- Cash Handling
- Cleaning and sanitizing
- Lesson Planning
Software
Certification
- Food Handlers Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Korean
Elementary
Timeline
Team Leader
The Escape Game
07.2022 - Current
Game Master
Trapped! Escape Room
02.2021 - 07.2022
Cheerleading Instructor
World Class Cheerleading
01.2019 - 04.2022
Concessions Worker
Irwindale Speedway
12.2018 - 08.2020
High School Diploma -
Sierra Vista High School
No Degree - Physics
Riverside City College
- Food Handlers Certificate
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