Dylan Whitley

I used Mitel & Dialpad to communicate with my customers. Im familiar with Microsoft Word, and Microsoft Office. I've handled customer pick up window, and paperwork to be filed and stored. Make Inbound/Outbound calls to schedule deliveries.

• Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions.
• Handled inbound contacts and provided customer service according to departmental policies and procedures.
• Managed email marketing encompassing content development, SEO and distribution using Mail Chimp.
• Reviewed staff-written materials and edited for content and brevity.
• Prepared event communications for special events, took photographs during event, and promoted on web and periodical channels.
• Prepared road reports by accurately documenting pertinent information.
• Read, communicated, recalled and analyzed routes information and order management guidelines.
• Promotion of ideas

• Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
• Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
• Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
• Assisted senior staff with blood analyses and physical assessments.
• Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Bathed and dipped dogs afflicted with parasitic infections and applied specific medications for itch relief.
• Collected patient biopsies and blood samples for laboratory analysis.
• Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
• Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.

• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
• Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Delivered successful training to more than 30+ employees during tenure, educating on successful work processes and productivity strategies.
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• Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Developed job assignments for production team, planned production schedules and strengthened organization of task flows.
• Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
• Consulted with HR teams to identify and onboard optimal candidates for management and shift leaders positions.
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• Completed store opening and closing procedures and balanced tills.
• Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
• Regulated pricing, inventory count and supply during shift hours.
• Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.

• Used time management and efficient cleaning methods to meet deadlines.
• Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Organized and used industrial cleaning products following strict safety procedures.
• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Handled equipment, chemicals and materials properly and with caution.
• Emptied trashcans and transported waste to collection areas.
• Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
• Worked alongside other cleaners to complete jobs in corporate office buildings.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Promoted building security by locking doors and checking electrical appliances for safety hazards.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Supervised supplies in inventory and submitted reorder requests.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.