Corey Battle
Huntsville,AL
Summary
Detail-oriented IT Specialist with extensive experience in Network configuration and management, firewall installation, programming, administration of various operating systems, troubleshooting, telecommunications, and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Specialist
Cyburity
07.2024 - Current
- Served as frontline customer service representative in complex/high-profile work areas, overseeing installation, configuration, maintenance, and deployment of standard end-user hardware and software. Ensured uncompromising hardware/software compliance while researching process enhancements and coordinating with employees for provisioning and decommissioning.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained virtual proxmox servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by end-users.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Created user accounts and assigned permissions.
Solution Specialist
Sangoma Technologies
04.2019 - 10.2023
- Maximized revenue potential through impactful sales and marketing plans, managed inbound and outbound calls as the first point of contact, elevated customer satisfaction scores by collaborating with team members, and improved customer retention by documenting and managing activities in Sangoma's CRM system.
- Coordinated seamless integration of third-party applications into existing systems, ensuring minimal disruption to end-users while maximizing solution benefits.
- Managed complex projects from inception to completion, ensuring timely delivery while adhering to budget constraints.
- Provided exceptional post-implementation support services, promptly addressing any issues or concerns raised by clients.
- Mentored junior team members, providing guidance on best practices and fostering professional growth within the organization.
- Identified opportunities for continuous improvement, implementing changes that led to measurable enhancements in performance metrics.
- Led regular meetings with internal teams to review progress against goals, address challenges, and devise effective strategies for success.
- Developed and maintained strong relationships with key stakeholders, fostering trust and ensuring successful solution implementation.
- Recommended new products and services to customers.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Enhanced collaboration with cross-functional teams, resulting in higher quality deliverables and increased customer satisfaction by 80%.
Education
Bachelor of Arts & Sciences in Music Technology -
University of North Alabama
05.2017
Skills
- IT Troubleshooting
- IT Documentation
- Information Security
- Troubleshooting
- Network configuration and management
- Programming
- Risk identification and management
- Data management and analysis
- Technical issue analysis
- Application installations
Certification
CompTia Security+ 701
Timeline
IT Specialist
Cyburity
07.2024 - Current
Solution Specialist
Sangoma Technologies
04.2019 - 10.2023
Bachelor of Arts & Sciences in Music Technology -
University of North Alabama
CompTia Security+ 701
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