LaKendra Roberts
Brooklyn Center,MN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Friendly and polished personality brings proven experience in any environment. Expertly provides individualized guest service and manages requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Service Expert
Target
Champlin, MN
10.2020 - Current
- Delivered above-and-beyond service to guests by making sure their needs were met and they left happy.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to solve issues and concerns
- Solves customer issues in a timely manner.
Trainer
Raising Cane's
Minneapolis , MN
02.2018 - 10.2021
- Quickly trained new and old crew members on different positions in the store
- Helped prepare food and set up for the day and days to come
- Monitored participant workflow and behaviors throughout training process.
Cashier
Walmart
Blaine, MN
04.2020 - 10.2020
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted over 100 patients per day.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma -
MNIC DOWNTOWN
Minneapolis, MN06.2020
Skills
- Office Support
- Meeting Organization
- Clear Communication
- Guest Errands
- Item Pickup and Delivery
- Exceptional customer service
- Great problem solving skills
- Great leadership skills
Certification
Certified Nursing Assistant
Timeline
Guest Service Expert
Target
10.2020 - Current
Cashier
Walmart
04.2020 - 10.2020
Trainer
Raising Cane's
02.2018 - 10.2021
High School Diploma -
MNIC DOWNTOWN