Suleyman Uwase
IT Support Engineer
Lawrenceville,GA
Summary
I am a two degree holder in computer related fields. I am well organized, always on time and always willing to help. I am authorized to work in the US for any employer.
Overview
1
1
Language
5
5
Certifications
9
9
years of post-secondary education
12
12
years of professional experience
Work History
Data Center Technician
Scientific Games
Alpharetta, GA
04.2018 - Current
- Analyze servers and network systems to identify and initiate repair of firmware issues.
- Evaluate heating and cooling systems to ensure they are operational and can meet equipment temperature conditions.
- Educate data center staff on effective methods of troubleshooting workstations and equipment.
- Protect important information by performing backup on all critical systems.
- Monitor customer network servers and storage systems to ensure uptime and efficient resolution of issues.
- Assist senior level engineers in designing/modifying network systems and application infrastructure.
- Develop standards and procedures for carrying out systems and network operations.
- Perform basic repair of damaged or faulty equipment and devices.
- Maintain records of all system administration operations and present reports to superiors.
- Oversee the running of data cables during the installation of new equipment.
- Maintain accurate inventory of work tools, equipment, and devices.
- Ensure work operations comply with all local, state, and federal regulations on information/data management.
- Conduct preventative maintenance on data center equipment to ensure efficient operations.
- Listen to customer complaints and assist them in the resolution of technical issues.
- Set up access controls to protect company systems and network.
IT Support Engineer
Atlanta Public Schools
Atlanta, GA
01.2021 - Current
- Maintain exceptional customer service posture at ALL TIMES.
- Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers and media specialists.
- Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported.
- Escalate complex issues to the senior technician for the assigned cluster as first point of contact.
- Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond.
- Perform support activities including but not limited to: Maintain and update Chrome carts for student use.
- Install OS updates and patches on Chrome, Apple and Windows based PC devices.
- Maintain accurate asset assignments in Asset Management System.
- Conduct bi-annual inventory of student devices.
- Maintain work areas and work spaces.
- Coordinate removal of obsolete equipment as required.
- Serve as first point of contact for Media Center Specialists/Technical Liaisons for one- to one student devices.
- Assist with planning, coordination, deployment & collection of student equipment.
- Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes.
- Record and submit checklists or other documentation as required for upward reporting and accountability.
- Attend mandatory monthly professional development meetings.
- Retrieve parts or other items needed to resolve issues from the APS IT Warehouse.
- Serves as lead asset management specialist for schools.
- Ensures Digital Bridge technical teams are following set processes & procedures.
- Technical support liaison between Schools, Information & Instructional Technology.
- Works directly with break-fix vendor on receiving equipment and turning equipment over for repairs or re-distribution.
- Liaison and Asset Management & Ticketing System ambassador for schools.
- Trains and assists Digital Bridge Team members with Incident IQ asset management & ticketing.
- Works with School Field technicians on device support flow for existing assets outside of the 40,000 new student devices.
Manufacturing Computer Tech
Scientific Games
Alpharetta, GA
04.2018 - 04.2020
- Installing software or hardware.
- Maintaining and repairing equipment.
- Troubleshooting different computer issues.
- Determining and installing appropriate security measures.
- Configuring computer networks.
- Providing technical support on-site or via phone or email.
- Installing and configuration of different types of scanners and sensors (Keyence, Cognex scanners).
- Installing and troubleshooting of vision camera.
- Installing new equipment’s on the line such as (computers, scanner, sensors).
- Basic knowledge on robot function.
- Furnished technical assistance with VoIP system maintenance.
- Oversaw new installation wiring projects.
- Responded to and resolved computer system problems as required.
Systems Administrator
MTN Group Limited
01.2013 - 01.2017
- Installing, configuring and maintain servers and networks;.
- Overseeing system performance and troubleshooting issues;.
- Creating a backup and safeguarding the data if there are any hindrances;.
- Performing system upgrades following new releases;.
- Maintaining internal documentation through Wiki;.
- Performing account setup;.
- Sustaining network integrity, server deployment, and security;.
- Monitoring and maintaining network servers such as file servers, VPN gateways and intrusion detection systems; and.
- Ensuring high-level security and efficiency resulting in 100% output.
Fiber Optics Technician
Korea Telecom
01.2011 - 01.2013
- Installations, troubleshooting, and maintaining all fiber optic systems in businesses, homes, schools, and other organizations to ensure that they are working properly.
- Measuring the signal strength of television, telephone and internet connections to ensure that there is adequate performance.
- Install, terminate and test low voltage cables and fiber optic cables.
- Conducting regular inspections of the systems with the aim of locating and repairing any defects detected during the inspections.
- Performing premises cabling and running fiber optic cables underground and underwater.
- Determining solutions to any problems and issues that are preventing the fiber optic systems from performing optimally.
- Constructing a proper slice case as well as preparing and maintaining records, diagrams and schematics relating to the splice case.
Education
Associate of Science - Cyber security
Gwinnett Technical College
Lawrenceville, GA 06.2019 - 06.2021
Bachelor of Science - Information Technology
Tumba College of Technology
Rwanda 01.2012 - 09.2015
High School Diploma -
IPRC Technical Secondary School
Rwanda 01.2012 - 01.2015
Skills
Failure resolution
Staff assistance
Network support
Mobile device management
Flexible & Adaptable
Critical thinking
MS Office
Multitasking abilities
Basic math
Customer service
[Type] software proficiency
Computer proficiency
Microsoft Office
Maintenance & Repair
Planning and Coordination
Compassion
Supervision
Certification
CompTIA A+
Timeline
IT Support Engineer
Atlanta Public Schools
01.2021 - Current
Associate of Science - Cyber security
Gwinnett Technical College
06.2019 - 06.2021
Data Center Technician
Scientific Games
04.2018 - Current
Manufacturing Computer Tech
Scientific Games
04.2018 - 04.2020
Systems Administrator
MTN Group Limited
01.2013 - 01.2017
Bachelor of Science - Information Technology
Tumba College of Technology
01.2012 - 09.2015
High School Diploma -
IPRC Technical Secondary School
01.2012 - 01.2015
Fiber Optics Technician
Korea Telecom
01.2011 - 01.2013