Joseph E. Major
Marietta,GA
Summary
Highly experienced (27+ years) Information Technology and Telecommunications professional with a strong track record in transport network operations, infrastructure management, and technical team leadership. Demonstrated expertise in troubleshooting complex network issues, maintaining critical systems, and ensuring high levels of service availability. Currently at Databank, managing onsite data center operations, leading junior technicians, and implementing preventative maintenance programs.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
26
26
years of professional experience
Work History
Data Center Technician
Databank
Atlanta, GA
01.2024 - Current
- Manage the day-to-day duties of the onsite junior DCT personnel
- Ensure the monitoring of all infrastructure on site and escalate as needed to various departments within the organization
- Work jointly with the Maintenance team to develop, schedule, and monitor a preventative maintenance program to keep equipment in proper working condition
- Ensure the site is always kept clean
- Plan and implement a continual work schedule to maintain Company property in a safe and healthy condition to achieve the best working conditions possible for all employees
- Conduct remote hands operations for customers
- Work break-fix issues for customers
- Rack switches and routers
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
Network Operations Tech II
Lumen Technologies
01.2008 - 01.2023
- Perform initial troubleshooting and in-depth analysis of impaired circuits
- Isolate faults and make corrective actions on Broadband/Narrowband circuits via remote testing
- Manage automated and customer-initiated tickets to implement permanent repair with internal/external organizations
- Liaise with all operations and engineering departments to identify, notify, and resolve all system and network problems
- Aid in resolving failed circuit rolls and circuits disconnected in error
- Manage Local Exchange Carriers (LEC) to analyze problems and implement solutions for off-network outages
- Support and maintain Domestic and International long-distance transport networks
- Provide accurate diagnostics and efficient repairs using advanced deployment and break-fix methodologies
- Test and configure Cisco Routers, Nortel DX/Optera, Movaz, Flashwave7420, Lucent DMX, Fujitsu, Infinera, & Huawei
Transport NOC Technician
Sprint/T-Mobile
01.1999 - 01.2008
- Delivered Infrastructure and Transport Network surveillance
- Analyzed network alarms and errors to neutralize system anomalies
- Maintained integrity of backbone network
- Monitored various applications and monitoring consoles to maintain availability and performance
- Ordered parts and tracked deliveries
- Collaborated with field technicians, vendors, and telecom carriers to troubleshoot and resolve network outages/issues
- Cisco 15454, & Ciena Core Director
- Solid working knowledge of Alcatel 1648, 1603, 1680, IMTN, Sycamore, K2, NEC, Tellabs 5500, and Titan 6500
Education
Bachelor of Science - Computer Information Technology
Strayer University
Douglasville, GA03.2019
Master of Science - Computer Information Technology
Strayer University
Douglasville, GA01.2023
Skills
- Transport/Network Operations
- Troubleshooting/Repair
- Local Exchange Carrier Management
- SONET/Broadband/Fiber/DWDM
- MS Office Suite
- Management/Communications
- Problem Analysis/Resolution
- DWDM Fault Isolation
- Data center operations
- Network troubleshooting
- Maintenance and repairs
- Hardware diagnostics
- Disaster recovery
- Power distribution
- Incident management
- Security protocols
- Failure resolution
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
Facility Maintenance Management
Maintaining and overseeing Databanks buildings, and equipment to ensure safety and functionality
Inspecting Databanks facilities to meet safety regulations
Developing and implementing maintenance plans
Timeline
Data Center Technician
Databank
01.2024 - Current
Network Operations Tech II
Lumen Technologies
01.2008 - 01.2023
Transport NOC Technician
Sprint/T-Mobile
01.1999 - 01.2008
Bachelor of Science - Computer Information Technology
Strayer University
Master of Science - Computer Information Technology
Strayer University
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