Summary
Overview
Work History
Education
Skills
Certification
State
Zip
City
Timeline
Generic

Dereck Swinson

Atlanta,Ga

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Data Center Technician

Google
02.2024 - Current
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Installed and managed structured cabling infrastructure.
  • Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
  • Accepted tasks and documented status using ticketing system, time reports and email.
  • Identified and reported problem devices and replaced defective parts.
  • Entered device locations and cable connections into database.
  • Ensured data security and integrity, implementing robust backup and disaster recovery solutions.
  • Monitored network hardware operations to evaluate proper configuration.

Technical support assistant

Kipp Academy
08.2023 - Current
  • Troubleshoot and repair issues with computers, laptops, printers, and other hardware
  • Install, update, and maintain software applications used in the school
  • Provide technical assistance and support to teachers, staff, and students
  • Assist with login issues, software problems, and other technology-related inquiries
  • Maintain and troubleshoot the school's local area network (LAN) and wireless network
  • Ensure network security and implement access controls
  • Set up and maintain audiovisual equipment, interactive whiteboards, projectors, and other classroom technology
  • Assist teachers in integrating technology into their lessons
  • Manage and deploy tablets, laptops, and other devices used by students and faculty
  • Implement and enforce device usage policies
  • Implement and maintain security measures to protect against viruses, malware, and unauthorized access
  • Conduct regular security audits and updates
  • Work collaboratively with other IT professionals and departments to address broader technology initiatives.

Freelance Tech Specialist

Swinson Ventures
02.2016 - Current
  • Designing and setting up local area networks (LANs) or wide area networks (WANs)
  • Configuring routers, switches, and other network devices
  • Identifying and resolving network issues
  • Performing diagnostic tests to assess network performance
  • Installing and configuring network hardware and software
  • Conducting routine maintenance to ensure optimal network functionality
  • Providing remote assistance for network-related issues
  • Offering virtual support for clients' IT needs.

IT Support Specialist

Toys R us
07.2017 - 08.2018
  • Answer requests for software and hardware support throughout the company and its various locations
  • Perform preventative maintenance on hardware systems and network equipment to prevent errors
  • Installing new software and hardware components
  • Providing support, including procedural documentation and relevant reports
  • Installed and repaired network cables
  • Troubleshoot and break/fix laptop/desktop, hardware/software issues
  • Trained staff members to use various software programs and pieces of hardware.

Education

High School Diploma -

Benjamin E Mays High School
Atlanta, GA
05.2002

Skills

  • Help desk
  • VMware
  • Cloud Computing
  • Routing and Switches
  • Virus removal
  • Active Directory
  • Network Security
  • Hardware Installation
  • Software Installation
  • ConnectWise
  • Microsoft Windows Server
  • Mobile Device Management
  • Tech Support
  • Network firewalls
  • Data Center Operations
  • Computer hardware troubleshooting
  • Network Troubleshooting
  • Network support
  • Maintenance and repairs
  • Hardware maintenance

Certification

  • A+ certification
  • Network+ certification

State

GA

Zip

30331

City

Atlanta

Timeline

Data Center Technician

Google
02.2024 - Current

Technical support assistant

Kipp Academy
08.2023 - Current

IT Support Specialist

Toys R us
07.2017 - 08.2018

Freelance Tech Specialist

Swinson Ventures
02.2016 - Current

High School Diploma -

Benjamin E Mays High School
  • A+ certification
  • Network+ certification
Dereck Swinson