Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Raheel Ahmad

Falls Church,USA

Summary

Dynamic Data Center Technician with extensive experience at Google and AWS, excelling in troubleshooting and hardware replacement. Proven ability to enhance operational efficiency and resolve complex issues swiftly. Skilled in server management and customer support, I thrive in fast-paced environments, ensuring seamless technical operations and outstanding service delivery.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Data Center Technician

Google
Leesburg, VA
08.2024 - 05.2025
  • Transfer tools, parts, equipment, and supplies to and from workstations, and other areas.
  • Maintain the cleanliness of the working environment.
  • Assemble, disassemble, and populate, depopulate equipment racks.
  • Disassemble broken or failed hardware equipment and replace parts per defined process using hand and/or power tools.
  • Run/install Ethernet and fiber-optic cables per defined process.
  • Operate barcode scanners and associated software tools.
  • Follow detailed instructions, and perform other tasks as directed.
  • Clean/swap network optics.

Data Center Technician

Amazon Web Services
Sterling, VA
10.2023 - 04.2024
  • Break-fix work/Swapping hardware components.
  • Document, track, and monitor problems to ensure a timely resolution.
  • Schedule maintenance.
  • Responding to customer outages and capacity issues.
  • Installed new servers, switches and other equipment in the data center following best practices.
  • Tested connectivity between various devices located within the data center using network diagnostic tools.
  • Coordinated with vendors in order to resolve hardware or software issues impacting operations in a timely manner.

Help Desk Support

memoryBlue
McLean, VA
03.2022 - 04.2023
  • Utilize Active Directory to reset clients' passwords and manage accounts.
  • Experience with ServiceNow for service requests, incidents, and alerts.
  • Image multiple laptops daily for new employees.
  • Assess who needs upgrades and image replacements.
  • Resolve many different issues for clients, including email, computer drivers, VPN, file share drives, Microsoft 365, and passwords.
  • Excel in customer service and communications to resolve client software problems through phone calls and office.

Education

High school diploma -

Falls Church High School
Falls Church, VA
06.2013

Skills

  • Server management
  • Troubleshooting
  • Documenting
  • Technical support
  • Help desk
  • Data center experience
  • Network support
  • Monitoring
  • Hardware replacement
  • Problem solving
  • Component handling
  • Active Directory
  • ServiceNow

Certification

  • CompTIA A+
  • CompTIA Security+

Additional Information

Copy of certifications available upon request.

Timeline

Data Center Technician

Google
08.2024 - 05.2025

Data Center Technician

Amazon Web Services
10.2023 - 04.2024

Help Desk Support

memoryBlue
03.2022 - 04.2023

High school diploma -

Falls Church High School

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