Jose Hernandez
Fort Worth,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Center Technician
Citibank (Contractor)
Fort Worth, TX
10.2023 - Current
- Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
- Installed new servers, switches and other equipment in the data center following best practices.
- Maintained accurate records of all assets within the data center including physical inventory checks.
- Created detailed documentation for all changes made in the data center environment.
- Provided technical support to internal customers on a variety of IT issues related to the data center infrastructure.
- Assisted with planning and implementation of projects related to data centers such as cabling upgrades or system migrations.
- Tested connectivity between various devices located within the data center using network diagnostic tools.
- Responded quickly to emergency situations involving critical systems located within the facility.
LEAD COMMUNICATION TECHNICIAN
IES Communications
Garland, TX
11.2021 - 09.2023
- Managed a team of communication technicians and coordinated their activities to ensure efficient project execution and adherence to deadlines
- Installed, configured, and maintained data center equipment, including servers, switches, routers, and cabling systems
- Oversaw server delivery and rack-mounting processes, ensuring accurate installation and minimizing downtime
- Conducted regular inspections and performance evaluations of network systems to identify and resolve potential issues proactively
- Responded promptly to emergency situations, troubleshooting and resolving network failures and connectivity problems
- Collaborated with cross-functional teams to design and implement network upgrades and expansions to meet evolving business needs
- Performed network equipment upgrades, firmware updates, and patches, following best practices and minimizing service disruptions
- Provided technical support and training to staff and end-users, enhancing their understanding of data center operations and network management
- Maintained detailed documentation of all network configurations, diagrams, and changes for accurate records and future reference.
COMMUNICATION TECHNICIAN
IES Communications
Fort Worth, TX
10.2017 - 11.2021
- Assisted in the installation and setup of data center equipment, ensuring proper cable management and organization.
- Conducted regular preventive maintenance on network systems, identifying and resolving issues before they escalated.
- Troubleshot network connectivity problems, diagnosing faults in cabling, switches, and routers.
- Assisted in server delivery and rack-mounting tasks, adhering to industry standards and guidelines.
- Collaborated with the team to test and certify network installations, validating their performance and compliance with specications.
Education
HIGH SCHOOL DIPLOMA -
North Side High School
Skills
- Data center operations and management
- Server delivery and rack-mounting
- Network systems configuration and troubleshooting
- Network equipment installation and maintenance
- Team leadership and coordination
- Emergency response and problem-solving
- Technical documentation and reporting
- Collaboration and cross-functional communication
- IT support
- Server Management
- Incident Management
- System Administration
Certification
BICSI Technician
Languages
- English
- Spanish
References
References available upon request
Timeline
Data Center Technician
Citibank (Contractor)
10.2023 - Current
LEAD COMMUNICATION TECHNICIAN
IES Communications
11.2021 - 09.2023
COMMUNICATION TECHNICIAN
IES Communications
10.2017 - 11.2021
HIGH SCHOOL DIPLOMA -
North Side High School