Cooking
NILAKSHIKA SEVWANDI SEENI PANNAGE
Travel Consultant
Doha,Qatar
Summary
Eager Travel Consultant with a passion for maintaining superior customer service. Strong research background and love of all things travel. Extensive career in travel and hospitality working with clients pursuing vacation of lifetime. Motivated personnel offers demonstrated success tackling various office tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and time management skills.
Overview
2
2
Languages
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Travel Consultant
Mannai Holidays
Doha, Qatar
02.2015 - 12.2017
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Handled sensitive information with professionalism and discretion.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Maintained and updated corporate traveler profiles with current information.
- Completed accurate reservations for business travelers at point of sale.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Tour Executive
NKAR Travels & Tours
Colombo, Sri Lanka
10.2009 - 01.2015
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Helped senior managers make effective decisions based on current and accurate reporting.
Education
High School Diploma -
Kolonnawa Girls School
Kolonnawa, Sri Lanka 01.2004 - 01.2009
Skills
Organizing Overseas Tours
undefinedAccomplishments
- Member of School Oriental Band: 2000 – 2006.
- Member of College Art Circle.
- Member of the college commerce society: 2007 - 2008.
Interests
Reading
Movies
Timeline
Travel Consultant
Mannai Holidays
02.2015 - 12.2017
Tour Executive
NKAR Travels & Tours
10.2009 - 01.2015
High School Diploma -
Kolonnawa Girls School
01.2004 - 01.2009
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