Cristy Rockey
Bloomington,IL
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Sales Representative/Office Administrator
Ivy League Medical
11.2023 - Current
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Worked with medical teams on smooth implementation and operation of new products.
- Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
- Achieved high levels of customer satisfaction by ensuring that all clients received timely and accurate product deliveries.
- Stayed up-to-date on industry advancements by participating in continuing education courses and attending relevant seminars.
Podiatric Medical Assistant
Carle-Dr Nicholas Brissey DPM
08.2022 - 11.2023
- Fostered a welcoming atmosphere for patients by addressing their concerns, answering questions, and providing reassurance during appointments.
- Enhanced practice reputation within community through compassionate patient care and excellent bedside manner.
- Answered telephone calls ,
- Boosted patient satisfaction through effective communication and education on treatment plans and post-operative care instructions.
- Assisted in the reduction of wait times by efficiently scheduling appointments and managing patient flow within the clinic.
- Enhanced patient care by assisting podiatrists with examinations, minor surgeries, and various treatments.
- Obtained and documented patient medical history, vital signs, current complaints and scribed on the physicians behalf.
Front Desk Receptionist/Insurance Specialist
Century Dental
02.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Filed and tracked insurance claims and communicated claims status to patients.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits, fees, and payments.
- Verified insurance and communicated coverage to staff and patients.
- Obtained prior authorization and precertification for outpatient procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
Podiatric Medical Assistant
Ortholllinois - Nicholas Brissey DPM
06.2008 - 02.2022
- Responsible for accurate documentation of patient electronic medical record
- Dedicated to providing patients with compassionate and quality care
- Providing physician with high level of support
- Answering and making patient phone calls.
- Assisting provider with office surgical procedures
- Sterile application of surgical and post op dressings
- Maintaining and directing physician protocols
- Evaluated procedure needs and set up equipment, tools, supplies and instruments.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
Education
Associate of Science
Rock Valley College
Rockford, ILSkills
- Multitasking and Prioritization
- Building relationships
- Administrative Skills
- Multi-Line Telephone Systems
- Medical Terminology
- Decision Making
Certification
BLS certified
Podiatric Medical Assistant Certified
Affiliations
Member of the American Society of Podiatric Medical Assistants
Timeline
Medical Sales Representative/Office Administrator
Ivy League Medical
11.2023 - Current
Podiatric Medical Assistant
Carle-Dr Nicholas Brissey DPM
08.2022 - 11.2023
Front Desk Receptionist/Insurance Specialist
Century Dental
02.2022 - 08.2022
Podiatric Medical Assistant
Ortholllinois - Nicholas Brissey DPM
06.2008 - 02.2022
Associate of Science
Rock Valley College
BLS certified
Podiatric Medical Assistant Certified
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