Andrea Pritchett
Oak Park,MI
Summary
Friendly Help Desk Technician with 4 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
15
15
years of professional experience
Work History
Picker/Packer/Shipper
UPS
Louisville, KY
03.2018 - 05.2021
- Use RF scan gun to process orders
- Work with all different types of medicines
- Ship and QC special orders
Janitorial Worker
PMC Staffing
Flint, MI
02.2015 - 07.2017
- Cleaned entire production floor(dusting,sweeping,vacuuming, mopping,restrooms etc)
- Took all trash out and stock and maintain supply rooms
Customer Service Representative
Thai Summit America Corporation
Howell, MI
10.2008 - 01.2015
- Testing Orders
- Registering Customer Complaints
- Following Communication Script
- Identifying Customer Needs
- Clarifying Service Queries
- Research Every Issue
- Explaining Details of Product, Services
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service
The Home Depot
Flint, MI
08.2007 - 11.2010
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Associate of Science - HHS
Ultimate Medical Academy - Clearwater
Clearwater, FL09.2022
High School Diploma - Health and Science, General Studies
Northern High School
Flint, MI05.2007
Skills
- Packaging
- Warehouse Experience
- Pallet Jack
- Order Picker
- RF Scanner
- Order Picking
- Shipping & Receiving
- Customer Service Support
- Microsoft Windows and Office
- Friendly and Patient
- Multitasking and Prioritization
- Resolving Problems and Incident
- Online Chat Support
- Problem Solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved creatively problem solving through effectively helping with Customers.
- Resolved product issue through consumer testing.
Additional Information
- Authorized to work in the US for any employer
Timeline
Picker/Packer/Shipper
UPS
03.2018 - 05.2021
Janitorial Worker
PMC Staffing
02.2015 - 07.2017
Customer Service Representative
Thai Summit America Corporation
10.2008 - 01.2015
Customer Service
The Home Depot
08.2007 - 11.2010
Associate of Science - HHS
Ultimate Medical Academy - Clearwater
High School Diploma - Health and Science, General Studies
Northern High School
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