Guadalupe Hernandez
Durham,NC
Overview
2026
2026
years of professional experience
Work History
Picker/Packer/Shipper
CandleScience
Durham, NC
10.2020 - Current
- As a warehouse staff I’m responsible for picking out every order by hand, and making sure every product that is been picked is the correct one before it is packed.
- Being a packer and a shipper is based on making sure every item form the picker is correct and the right one in the system, the items/order is right I have to make sure all order has the correct label and in the correct pallet to be sent to it’s correct destination.
- I’m also in charged of inventory. My duty is to count every single item in our self to make sure we have the correct amount of product in out facility. As well as restocking as I go, and updating it on our system.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Facilitated smooth workflow between departments by communicating effectively with coworkers and supervisors on order statuses or changes.
- Kept work areas neat, clean and free from debris.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Prepared and checked outbound shipments for accuracy.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Packer
SOLUCION LLC
Durham, NC
05.2020 - Current
- Product a day. I make sure all products are in good conditions before sending them out the facility. I also operate machines if needed. I build boxes as well as in packing large packages to get them sorted out.
Housekeeper/ Room Inspector
The Lodge at Duke Hospital
Durham, NC
2024 - 2024
- Supervised cleaning staff to ensure adherence to safety and sanitation standards.
- Developed efficient cleaning schedules to optimize time management and workflow.
- Trained new employees on proper cleaning techniques and equipment usage.
- Conducted regular inspections to maintain cleanliness and quality of service.
- Implemented inventory management system for cleaning supplies, reducing waste.
- Collaborated with management to enhance customer satisfaction through improved cleanliness protocols.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Communicated effectively with front desk personnel regarding room availability and readiness status updates.
- Improved room inspection efficiency by streamlining processes and implementing a standardized checklist.
- Performed daily walk-throughs of public areas, identifying potential hazards or cleanliness concerns for prompt resolution.
- Inspected guest rooms for compliance with cleanliness standards.
- Reviewed guest room toiletries, amenities and furnishings as part of quality check.
- Maintained records in property management system for room inspections.
Personal Shopper/ Cashier
Harris Teeter
Chapel Hill, NC
2021 - 2023
- Curated personalized shopping experiences tailored to individual client preferences and needs.
- Established strong relationships with clients through exceptional customer service and consistent communication.
- Researched and identified trending products to enhance shopping selections for clientele.
- Coordinated and managed schedules for client appointments to optimize service delivery efficiency.
- Trained new staff on best practices in customer engagement and product knowledge.
- Implemented feedback systems to gather client insights and improve overall shopping experiences.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Cashier/Customer Service
Goodberry's Frozen Custard
Durham, NC
09.2016 - 05.2018
- I completed opening and closing procedures. I served over 50 to 100 people a day. I operated every machine in the building. I developed and trained new hires to become great associates. I restocked and maintained the ice cream parlor to high sanitary standard.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
Education
High school diploma - undefined
Riverside High School
Durham, NC06.2014
Skills
- Customer Service (3 years)
- Food Service (3 years)
- Crew Member (3 years)
- Cleaning Experience
- Machining
- Cashiering
- Cash Handling
- Kitchen Experience
- Food Preparation
- Order Picking
- Packaging
- Shipping & Receiving
- Warehouse Experience
- Assembly
- RF Scanner
- Heavy Lifting
- Load & Unload
- Materials Handling
Languages
Spanish
Native or Bilingual
Timeline
Picker/Packer/Shipper
CandleScience
10.2020 - Current
Packer
SOLUCION LLC
05.2020 - Current
Cashier/Customer Service
Goodberry's Frozen Custard
09.2016 - 05.2018
High school diploma - undefined
Riverside High School
Housekeeper/ Room Inspector
The Lodge at Duke Hospital
2024 - 2024
Personal Shopper/ Cashier
Harris Teeter
2021 - 2023