TaKasha Jones
Memphis,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to customers.
Overview
7
7
years of professional experience
Work History
Picker Packer
Ingredients Corporation of America
07.2021 - Current
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Cashier
Walgreens
10.2020 - 07.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Representative
Pizza Hut, Restaurant Brands
08.2017 - 10.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated account information to maintain customer records.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge specials when assisting customers.
Education
High School Diploma -
Douglass High School
Memphis, TNSkills
- Customer Service (3 years)
- Microsoft Office
- Inventory (2 years)
- Data Entry (1 year)
- Organizational Skills
- Record Keeping
- Good Communication
- Attention to Details
- Interpersonal Skills
- Microsoft Word
Timeline
Picker Packer
Ingredients Corporation of America
07.2021 - Current
Cashier
Walgreens
10.2020 - 07.2021
Customer Service Representative
Pizza Hut, Restaurant Brands
08.2017 - 10.2020
High School Diploma -
Douglass High School
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