Zachary Morgan

Canine Companions for Independence (CCI)

• Assisted in training/socialization of future assistance dogs
• Attended dog training classes specific to service dogs
• Attended dog training classes for the general public
• Assisted in presentations/demonstrations to increase awareness of CCI

Holiday Donation Drive

• Assisted in developing, organizing, and implementing a donation drive two consecutive years
• Helped identify receiving charities for donations and assisted in delivery of items

iFeed

• iFeed is an annual, mass food drive in the La Crosse area, consisting of many community food drives that culminated in a day of events and meal packing
• Participated in the event for three years, and spent two on the planning committee
• Organized, advertised, and helped collect from many of the food drives
• Read to students at local elementary schools as a way to bring the issue of hunger to their attention

• Communicated with and resolved customer service issues via phone call and email
• Devised creative solutions to recurring problems and immediately handled new ones
• Practiced superior organization of both ideas and materials, electronically and in my physical workspace
• Made decisions about the quality of packages/materials, the actions needed to address them, and the people involved in the solution
• Participated in decisions regarding how to adjust workflow for situational occurrences (holidays, weather interruptions, etc.)
• Attended safety committee meetings
• Processed hazmat packages and was responsible for making sure all necessary hazmat materials were stocked, in good condition, and up-to-date
• Assisted in loading delivery trucks with prepared packages
• Resolved conveyor system issues by clearing jams and blockages

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Demonstrated self-reliance by meeting and exceeding workflow needs.

• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
• Trained new team members in cash register operation, stock procedures and customer service.
• Helped customers find specific products, answering questions and offering advice.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Properly verified customer identification for alcohol or tobacco purchases.
• Worked closely with front-end staff to assist customers.
• Assisted stockmen when they were short-staffed
• Occasionally worked alone in the lawn and garden department without manager supervision

• Prepared food for guest consumption
• Operated all kitchen equipment safely to avoid injuries.
• Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
• Maintained consistent quality and high accuracy when preparing identical dishes every day.
• Set up and performed initial prep work for food items such as soups, sauces and salads.
• Enforced proper sanitation practices to prevent spoiling or contamination of foods.
• Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
• Continued working efficiently and productively in a high stress environment
• Mixed, weighed and proofed ingredients to match exact recipe formulae.

• Greeted customers and bagged their items
• Kept cart lobby full and organized during all times of customer flow
• Kept trash containers around the store clean and emptied
• Delivered customer items directly to their cars
• Helped locate lost customer belongings (in the parking lot)
• Worked outside in all weather conditions for an extended period of time
• Kept produce shelves stocked and organized
• Disposed of old/damaged food