Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Zachary Morgan

La Crosse,Wisconsin

Summary

Hardworking, friendly, and reliable with substantial experience in different areas. Exceptional communication/people skills that have been practiced in a wide variety of situations. Experienced and good at working under stressful conditions. Organized, collaborative, optimistic, and honest. Looking to be innovative and work hard in a fun environment.

Overview

6
6

Years of experience

Work History

Voluteering

Volunteer Experience

Canine Companions for Independence (CCI)

  • Assisted in training/socialization of future assistance dogs
  • Attended dog training classes specific to service dogs
  • Attended dog training classes for the general public
  • Assisted in presentations/demonstrations to increase awareness of CCI

Holiday Donation Drive

  • Assisted in developing, organizing, and implementing a donation drive two consecutive years
  • Helped identify receiving charities for donations and assisted in delivery of items

iFeed

  • iFeed is an annual, mass food drive in the La Crosse area, consisting of many community food drives that culminated in a day of events and meal packing
  • Participated in the event for three years, and spent two on the planning committee
  • Organized, advertised, and helped collect from many of the food drives
  • Read to students at local elementary schools as a way to bring the issue of hunger to their attention

Operations Administrator

FedEx
La Crosse, WI
01.2021 - Current
  • Communicated with and resolved customer service issues via phone call and email
  • Devised creative solutions to recurring problems and immediately handled new ones
  • Practiced superior organization of both ideas and materials, electronically and in my physical workspace
  • Made decisions about the quality of packages/materials, the actions needed to address them, and the people involved in the solution
  • Participated in decisions regarding how to adjust workflow for situational occurrences (holidays, weather interruptions, etc.)
  • Attended safety committee meetings
  • Processed hazmat packages and was responsible for making sure all necessary hazmat materials were stocked, in good condition, and up-to-date
  • Assisted in loading delivery trucks with prepared packages
  • Resolved conveyor system issues by clearing jams and blockages

Playologist

Children's Museum of La Crosse
La Crosse, WI
12.2019 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Cashier

Walmart
Onalaska, WI
12.2018 - 08.2019
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answering questions and offering advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Worked closely with front-end staff to assist customers.
  • Assisted stockmen when they were short-staffed
  • Occasionally worked alone in the lawn and garden department without manager supervision

Cook

Buffalo Wild Wings
Onalaska, Wisconsin
03.2018 - 08.2018
  • Prepared food for guest consumption
  • Operated all kitchen equipment safely to avoid injuries.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Continued working efficiently and productively in a high stress environment
  • Mixed, weighed and proofed ingredients to match exact recipe formulae.

Bagger/Cart Runner/Produce Associate

Festival Foods
Onalaska, Wisconsin
03.2015 - 12.2016
  • Greeted customers and bagged their items
  • Kept cart lobby full and organized during all times of customer flow
  • Kept trash containers around the store clean and emptied
  • Delivered customer items directly to their cars
  • Helped locate lost customer belongings (in the parking lot)
  • Worked outside in all weather conditions for an extended period of time
  • Kept produce shelves stocked and organized
  • Disposed of old/damaged food

Education

University of Wisconsin - La Crosse
La Crosse, WI

Onalaska High School
Onalaska, WI
05.2019

Skills

  • Issue resolution
  • Focused and disciplined
  • Cleaning and organization
  • Safety practices and protocols
  • Critical thinking
  • Personable guest service
  • Team collaboration
  • Detail-oriented
  • Cheerful and energetic
  • Approachable
  • Leadership positions

Accomplishments

  • Was hired as a Package Handler at FedEx in January of 2021, and was promoted to an Operations Admin in July of the same year
  • Received employee of the month for May 2021 at FedEx
  • Received 2019 Viterbo University Commitment to Service through Volunteerism award, and delivered a speech at the ceremony

Additional Information

  • My hobbies include writing, music, exercising, and exploring new skills

Timeline

Operations Administrator

FedEx
01.2021 - Current

Playologist

Children's Museum of La Crosse
12.2019 - Current

Cashier

Walmart
12.2018 - 08.2019

Cook

Buffalo Wild Wings
03.2018 - 08.2018

Bagger/Cart Runner/Produce Associate

Festival Foods
03.2015 - 12.2016

Voluteering

Volunteer Experience

University of Wisconsin - La Crosse

Onalaska High School
Zachary Morgan