Jacqueline Edwards
Alexandria,VA
Summary
As a motivated Customer-centered professional, I demonstrate exceptional multitasking abilities and a commitment to fostering educational and spiritual growth. I am a strong communicator with excellent organizational and time management skills. Having excellent problem-solving skills, I can think and act quickly to find creative solutions.
Overview
14
14
years of professional experience
Work History
Senior Customer Service Representative
Genworth Financial Lynchburg, Virginia
11.2023 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Responded to customer calls and emails to answer questions about products and services.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
Insurance Sales Agent
State Farm
03.2023 - 08.2023
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Registered customer information on the database to enable tracking history and maintain accurate records.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Generated quotes and proposals for clients to match individual needs.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Salon Owner
The Peony Salon
04.2010 - 12.2022
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Created customized treatment plans for clients based on their individual needs and preferences, resulting in high levels of satisfaction.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA05.2022
Associate of Arts - Business Administration
Grand Rapids Community College
Grand Rapids, MI05.2005
Skills
- Life Coach
- Motivator
- Transformational Speaker
- Group and individual instruction
- Learner assessment
- Interpersonal Communication
- Student-centered learning
- Facilitated Bible studies
- Computer skills
- Multitasking abilities
- Excellent work ethic
- Content Creator
- Collaboration
- Verbal and written communication
- Creative Writing
Additional Information
- Published Author, Writer, Transformational Speaker
- Competent in Google applications and Microsoft applications
- Licensed Life Coach, Positive Psychology, Growth Mindsets, Content Creator
- Virginia Property & Casualty, Life, Health, and Annuities Insurance
Timeline
Senior Customer Service Representative
Genworth Financial Lynchburg, Virginia
11.2023 - Current
Insurance Sales Agent
State Farm
03.2023 - 08.2023
Salon Owner
The Peony Salon
04.2010 - 12.2022
Bachelor of Science - Psychology
Virginia Commonwealth University
Associate of Arts - Business Administration
Grand Rapids Community College
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