Drew Warren

- In charge of Box Office every Friday

- General venue cleanliness, maintenance, and upkeep

- Merch and Alcohol inventory

- Assisted with load ins and pre-show venue prep

- Retrieved quotes for general venue maintenance (i.e. Painters, Exterminators, Electricians etc...)

- Managed the guest services team when necessary

- Took part in show advances, security meetings, and pre-show bar meetings

• As a Team Lead, working with management to ensure my Guest Services team is operating efficiently and effectively to provide the best experience to anyone that attends a show
• Count, sell, and track inventory of venue merch
• Box Office
• Ticket Scanning
• Coat Check

• General venue maintenance including painting, waxing floors, laundry, and cleaning
• Hosting restaurant portion of the venue
• Work bowling/desk
• Handle restaurant reservations and assign seating to guests

• Regularly retrieved ticket counts from promoters and venue managers
• Input ticket counts into spreadsheets and ensure all data was up to date and accurate

• Box office responsibilities including replying to email inquiries, listening to and responding to voicemails, selling tickets, and finding orders
• Resolving issues attendees had with their tickets/wristbands, including activating new ones and invalidating old or defective bands
• Safely processing high value transactions for festival tickets and camping passes

• Utilized and mastered the sales systems of Verizon, AT&T, T-Mobile, and Sprint, in order to give members the best and the most efficient experience possible
• Demonstrated a knowledge of multiple brands and models of phones, as well as miscellaneous information associated with each carrier
• Coordinated with upper management on a situational basis
• Consistently in the top 10 in sales in the South Eastern Region (SEC)