Work Preference
Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Ericka Harris

Madison,TN

Work Preference

Work Type

Full TimePart Time

Location Preference

Remote

Summary

Dedicated Customer Service Professional experienced in managing high volumes of inbound calls while fostering strong customer relationships. Achieved customer satisfaction and contributed to company success through effective communication, active listening, and proficiency in CRM systems. Committed to promoting a positive work environment and enhancing employee engagement.

Overview

16
16
years of professional experience

Work History

Sandwich Maker

Self Employed Services
Madison, Tn
08.2020 - Current
  • Selected fresh ingredients and maintained inventory for sandwich production.
  • Prepared sandwiches for client orders under self-employed food service operations.
  • Followed food safety standards in home-based sandwich preparation.

Warehouse Worker

labor source
Nashville-Davidson, TN
06.2016 - 12.2019
  • Loaded and unloaded freight for labor source warehouse assignments.

Picked customer orders using pick lists and scanning systems.

  • Sorted inventory by item type, destination, and shipping schedule.
  • Supported operations in various roles to maintain workflow and service quality
  • Assisted customers during service assignments to ensure satisfaction and address needs

Maintenance Worker

Gray Line Tennessee
Nashville, TN
02.2019 - 06.2019
  • Performed cleaning of busses and maintenance shop areas to maintain cleanliness and organization.
  • Inspected Gray Line Tennessee motorcoaches for safety and road readiness.
  • Performed routine repairs on buses, shop equipment, and facility systems.
  • Cleaned maintenance areas, vehicles, and work surfaces for tour operations.

Warehouse Lead/Supervisor

pennington distillery
Nashville, TN
02.2017 - 10.2018
  • Washed bottles to ensure cleanliness and readiness for production
  • Checked levels on fills to maintain quality standards
  • Fixed machines to minimize downtime and ensure continuous operation
  • Cleaned laboratory bottles to ensure proper hygiene standards.

Warehouse Manager

airlusions
Nashville-Davidson, TN
12.2016 - 10.2018
  • Produced high-quality candles, lotions, scrubs, oils, soaps, and shea butters for retail sales.
  • Conducted inventory assessments for mall locations and warehouse to maintain stock accuracy.
  • Managed airlusions warehouse receiving, stocking, and order preparation workflows.
  • Supervised inventory counts and corrected stock records in warehouse systems.
  • Coordinated shipping schedules with carriers, vendors, and customer teams.

Medical Data Entry

Randstad
Nashville, TN
04.2014 - 06.2015
  • Handled incoming calls from clients to address inquiries and provide assistance.
  • Communicated with providers to gather necessary information for patient management.
  • Reviewed therapy applications to determine eligibility for services.

Baker

The Fresh Market
Brentwood, TN
08.2013 - 06.2014
  • Provided customer service support to clients and addressed inquiries.
  • Took orders from customers and processed requests efficiently.
  • Demonstrated effectiveness and efficiency in work processes.
  • Baked cakes, breads, and desserts to meet customer demands.

Medical Assistant (Externship)

Nashville Digestive and Disease Center
Nashville, TN
02.2013 - 04.2013
  • Preparing Patients for Examinations
  • Collected and documented comprehensive medical histories to support accurate diagnosis and treatment planning
  • Explaining Medical Procedures to Patients
  • Scheduling Medical Tests
  • Calling in Prescriptions to Pharmacies
  • Managed and organized patient medical records to ensure compliance and facilitate efficient access to patient information
  • Coordinated scheduling of medical tests to enhance patient care and streamline workflow
  • Managed patient financial records

Deli clerk

Kroger
Hermitage, TN
08.2012 - 04.2013
  • Prepare sandwich case for daily sandwich making
  • Prepared salad case daily to ensure freshness and quality for customers
  • Prepared sandwich case daily to facilitate efficient sandwich making for customers
  • Clean and sanitize slicers
  • Wash dishes and prepare them for hot case foods
  • Trained associates on operational standards to enhance service consistency
  • Assisted customers with food selections at the counter

Medical Assistant (Externship)

United Neighborhood
Nashville, TN
11.2012 - 02.2013
  • Preparing Patients for Examinations
  • Collected and documented comprehensive medical histories to inform treatment plans
  • Explaining Medical Procedures to Patients
  • Calling in Prescriptions to Pharmacies
  • Submitting Medical Claim Forms
  • Maintained accurate and up-to-date patient medical records to ensure continuity of care
  • Scheduling Medical Tests
  • Arranging for Hospital Admissions
  • Processed patient invoices and payments

Lead cashier

Dollar General
Madison, TN
11.2010 - 05.2012
  • Provided customer service by assisting clients with inquiries and resolving issues.
  • Stocking and auditing of products
  • Managed money drawer to ensure accurate transactions and cash handling
  • Opened and closed store daily, ensuring operations ran smoothly

Education

Associate of Applied Science - Medical Assisting

National College of Business & Technology
Madison, TN

Associate -

Skills

  • Sandwich production
  • Food preparation
  • Sandwich assembly
  • Food safety compliance
  • Ingredient sourcing
  • Ingredient inventory
  • Inventory control
  • Order verification

Personal Information

  • Work Permit: Authorized to work in the US for any employer
  • Visa Status: Authorized to work in the US for any employer

Timeline

Sandwich Maker

Self Employed Services
08.2020 - Current

Maintenance Worker

Gray Line Tennessee
02.2019 - 06.2019

Warehouse Lead/Supervisor

pennington distillery
02.2017 - 10.2018

Warehouse Manager

airlusions
12.2016 - 10.2018

Warehouse Worker

labor source
06.2016 - 12.2019

Medical Data Entry

Randstad
04.2014 - 06.2015

Baker

The Fresh Market
08.2013 - 06.2014

Medical Assistant (Externship)

Nashville Digestive and Disease Center
02.2013 - 04.2013

Medical Assistant (Externship)

United Neighborhood
11.2012 - 02.2013

Deli clerk

Kroger
08.2012 - 04.2013

Lead cashier

Dollar General
11.2010 - 05.2012

Associate of Applied Science - Medical Assisting

National College of Business & Technology

Associate -

Ericka Harris