Laura Hill
Deford,MI
Summary
Hardworking and passionate with strong organizational and research skills with demonstrated success in study design and execution. Detail-oriented and enthusiastic with good communication and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Tuscola County Mosquito Abatement
05.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Processed resident scheduling accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for Director and department heads.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely and personable response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
General Office Clerk
Tuscola County Mosquito Abatement
03.2020 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledge.
- Collaborated with various departments to complete assigned tasks.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff..
- Informed and supported business leaders through consistent communication and administrative support duties.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
Dietary Cook
Hills And Dales General Hospital
01.2016 - 05.2020
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Monitored food temperatures throughout preparation and serving process.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Followed standard recipes, menus and apportions according to established standards.
Deli Manager
VG's Grocery
05.2000 - 09.2015
- Inventoried food products and associated materials on weekly basis.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Set schedules for 12 staff by planning and designating shifts and hours.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Organized and oversaw food service training to educate employees on preparing orders to cook.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
Education
High School Diploma -
Caro High School
Caro, MI06.1996
Skills
- Microsoft Office Suite
- Arc GIS
- GPS/Map Navigation
- Integrated Pest Management Techniques
- Clerical Support
- Record Keeping
- Research
- Report Writing
- Regulatory Compliance
- Habitat Assessment
- Materials Transport
- Equipment Operation
Certification
Certified Pesticide Applicator License
Timeline
Administrative Assistant
Tuscola County Mosquito Abatement
05.2021 - Current
General Office Clerk
Tuscola County Mosquito Abatement
03.2020 - 10.2020
Dietary Cook
Hills And Dales General Hospital
01.2016 - 05.2020
Deli Manager
VG's Grocery
05.2000 - 09.2015
High School Diploma -
Caro High School
Certified Pesticide Applicator License
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