Matthew Mejia
Phoenix,AZ
Summary
Innovative and task-driven Electrical Engineer with experience in electronics design, product development, and customer support. Skilled in resolving technical issues for new-to-market RF access control systems while ensuring customer satisfaction and seamless product performance. Proficient in designing and fabricating diagnostic tools, including creating schematics, PCB layouts, and assembling boards using reflow soldering techniques. Experienced in leveraging a strong educational background and hands-on technical knowledge to develop impactful, practical solutions in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Support Engineer
Aether RF, LLC.
03.2024 - Current
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Offered product ideas, designed schematics, created printed circuit board layouts, and manufactured final products utilizing SMD techniques.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
Shop Technician
Grand Canyon University
02.2023 - 03.2024
- Managed and maintained safety protocols for various machinery including woodshop, engraving, welding, and metal CNC machines
- Provided technical support and assistance to students utilizing the engineering shops, ensuring proper usage of equipment and machinery
- Demonstrated proficiency in operating and troubleshooting various machinery, including woodshop tools, engraving machines, welding equipment, and metal CNC machines
Residents Assistant
Grand Canyon University
08.2022 - 05.2023
- Managed an apartment building floor with just over 100 residents to deliver a comfortable and safe space to grow academically
- Led roommate conflict processes by developing a strategy with the residents to dissolve any disputes that occur in living spaces
- Maintained responsibilities of creating events for residents to attend and build a community with other students while excelling in course classwork
Technical Support Specialist
Grand Canyon Education, Inc.
01.2022 - 07.2022
- Responded to and solved a wide variety of technical issues with the instructor portal and Microsoft Office that the instructors, both on-campus and online, experienced in a timely fashion
- Conceptualized plans to produce a fluent process to solve commonly experienced problems with calls
- Maintained a communicative attitude and worked with each individual through frustrating issues that are causing stress
Electronic Repair Technician
CPR Cell Phone Repair
08.2020 - 08.2021
- Managed the store alone in most instances due to under-staffing issues around Covid-19
- Drove the turnaround process by intaking and completing around 15 to 10 device repairs daily
- Uphold a customer service attitude to understand and build a plan to solve the customer's needs in the most efficient way possible
- Processed daily upkeep to provide a clean, aesthetic shopping experience for customers
- Was well-versed in prices and product updates so that any questions the customers had could be correctly informed about before making a purchase
- Worked in a team and covered any extra time and specific responsibilities that needed coverage
Education
Bachelor's degree - Electrical and Electronics Engineering
Grand Canyon University
01.2024
High School - undefined
Rock Canyon High School
05.2020
Skills
- Adaptable
- Mathematics and Physics
- Technological Knowledge
- PCBA
- Organization
- Communication
- Team Leadership
- CAD and 3D Printing
Awards
- Residence Life Scholarship, Grand Canyon University
- Provost Scholarship, Grand Canyon University
Test Scores
SAT: 1380, ACT: 31
Timeline
Support Engineer
Aether RF, LLC.
03.2024 - Current
Shop Technician
Grand Canyon University
02.2023 - 03.2024
Residents Assistant
Grand Canyon University
08.2022 - 05.2023
Technical Support Specialist
Grand Canyon Education, Inc.
01.2022 - 07.2022
Electronic Repair Technician
CPR Cell Phone Repair
08.2020 - 08.2021
High School - undefined
Rock Canyon High School
Bachelor's degree - Electrical and Electronics Engineering
Grand Canyon University
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